Someone shared a link with me
If someone shared a link to a file or folder with you, you can view it on the public page, copy it to your Yandex.Disk, or download it.
View a file or folder on a public page
Copy to your Disk
If someone shares a link to a file or folder stored on Yandex.Disk with you, you can copy this file or folder to your Disk.
To copy a file or a folder, click the link you received and then click the Save to Yandex.Disk button. The file or folder will be moved to the Downloads folder on your Disk.
You can access the Downloads folder in the left panel.
If someone shares a link to a file or folder stored on Yandex.Disk with you, you can download this file or folder to your computer or mobile device.
To save the shared file on your device, click the link you received and then click Download.
Download a large folder
From a public page, you can download only folders that contain fewer than 500 files or are not larger than 5 GB. Save larger folders to your Yandex.Disk and download them using the desktop program:
- On the public page, click Save on Yandex.Disk. The folder will be moved to the Downloads folder on your Yandex.Disk.
- Download the program from the Yandex.Disk page and install it.
- Sign in to the program.
If you still don't have a Yandex account, click on Register to sign up. Then enter your username and password.Attention. If you use two-factor authentication or have used it before, you need a one-time password generated by the “Yandex.Key” mobile app to log in to the Yandex.Disk program.
- Open the Downloads folder.
- In the context menu of the folder, select Create copy on computer.
The downloaded folder doesn't sync with the cloud. If you've downloaded a folder, changed something in it, and you want the changes to appear on Yandex.Disk, upload the folder to Disk manually.
If you want to download a folder and sync it with the cloud, select Save to computer from the context menu.
File won't download
Sometimes when you're using Yandex.Disk some of the following issues might occur: buttons stop working, page elements don't load, photos don't open, files fail to download, or the browser reports an error.
Why this happens and how to fix it:
- The browser doesn't display the page correctly
To reduce traffic consumption, the browser saves copies of visited pages in the cache. When you view these pages again, the browser may load them from memory. If you change the file name in the Desktop program and the browser loads information about this file from memory, you see an outdated file name.
- Extensions block Yandex.Disk
Yandex.Disk may work incorrectly due to browser add-ons and extensions. To check if this is the reason, try temporarily disabling them. If Yandex.Disk is working incorrectly because of an ad-blocking or antivirus extension, add the Yandex.Disk page to the list of exclusions of that extension.
- You are using an outdated browser
An outdated browser may not support the technologies used for loading pages quickly and conveniently. Install the latest version of your browser.
- Your internet connection is affected by an antivirus, firewall, or proxy
Yandex.Disk may work incorrectly due to an antivirus, firewall, or proxy server. To check if this is the reason, try temporarily disabling them. If Yandex.Disk is malfunctioning because of an antivirus or firewall, add the Yandex.Disk page to the list of exclusions of that program.
- The internet connection slowed down
Check your connection speed at yandex.com/internet. Close all tabs in your browser except Yandex.Disk. Turn off applications that use the internet and refresh the page.
If a public file was downloaded multiple times in one day, the download may be restricted. The restriction lasts for 24 hours. The file becomes available for download at the end of this period. If you don't want to wait, save the file to your Disk with the Save to Yandex.Disk button. To remove this restriction for your files, connect to Yandex.Disk Pro.
If someone shares a link to a file or folder with you, you can leave comments, reply to them and add Likes and Dislikes to the published file or comments. To view or leave comments, click in the upper right corner.