Yandex.Disk files are missing
If you can't find your files on Yandex.Disk, they probably ended up in another folder or the Trash. If you remember the file name, extension, or body text, try searching your Yandex.Disk folders and the Trash for it.
You can also look through your history to see what happened with your missing files.
Restore files from the Trash
If your missing files are not in the Trash, it's possible that they were deleted if more than a month has elapsed (the Trash is automatically cleared after a month). If that's the case, those files can not be restored.
If your files were deleted less than a month ago, you can restore them:
- Open the Trash.
- Select the files you want to restore.
- Click the Restore button.
What causes files to be deleted
- Files were deleted from the “Yandex.Disk” folder on your computer
When you delete a file from the Yandex.Disk folder on your computer, it is automatically moved to the Trash on the Yandex.Disk server. If you only want to access your files through the browser so that they don't take up space on your computer, set up custom syncing. For information on how to set this up, see the sections for Windows and Mac OS X.
- Files were deleted from the mobile app
If you delete a file in the mobile app, it is automatically moved to the Trash on the Yandex.Disk server.
- Files were deleted by one of the people who have access to your shared folder.
If you have a shared folder and granted others full access to it, that means that those people can change or delete files within that folder. If someone who has access to your shared folder deletes a file from it, then the file will automatically move to the Trash of both the person who deleted it and the folder's owner. Anyone else with access to the folder will not be able to restore the deleted file.
- Files were deleted when connecting to WebDAV
If you deleted files when connecting to WebDAV, then you can't restore them. These files don't end up in your Trash; they are deleted immediately from Yandex's servers.