Contact Yandex.Disk support

Note. Yandex.Disk doesn't provides support over the phone. We only work with user emails. This is more effective because you can attatch screenshots to your email, which let us hande the issue and help you quicker.

Please answer the questions below to make sure your email gets to the right specialist.

Do you want to report a problem or suggest an idea for improvement?

ProblemIdea

Tell us where you use Yandex.Disk

Select the problem:

What's wrong?

You may find a solution under Error loading and displaying the Yandex.Disk page. If our recommendations don't help, contact us via the feedback form.

You may find a solution in Help for Yandex.Passport under Solving problems. If our recommendations don't help, contact us via the feedback form.

Limited access can be caused by a violation of the terms and conditions of the Yandex.Disk User Agreement. To learn more, contact us via the feedback form.

What's wrong?

You may find a solution under Problems with uploads. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Files do not open or are broken. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Files won't download. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Edit documents. If our recommendations don't help, contact us via the feedback form.

You may find a solution under View email attachments. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Files are missing from Yandex.Disk. If our recommendations don't help, contact us via the feedback form.

You may find a solution under History of file changes. If our recommendations don't help, contact us via the feedback form.

What's wrong?

You may find a solution under Share link. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Someone shared a link with me. If our recommendations don't help, contact us via the feedback form.

If you believe that any material that is publicly available on Yandex.Disk violates your rights, you can send a written complaint to Yandex. To do this, use the feedback form under Report a violation on Yandex.Disk.

To learn more about how we handle complaints about user content, go to Restriction of anonymous content rights.

You may find a solution under Share a link to a file or folder.

You may find a solution under I was invited to a shared folder. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Search Disk. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Notes in browser. If you didn't find an answer to your question, contact us via the feedback form.

You may find a solution under Disable ads on Yandex.Disk. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Security in Yandex.Disk. If you didn't find an answer to your question, contact us via the feedback form.

What's wrong?

You may find a solution under Get more Disk space. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Buy more storage. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Get extra GB and other prizes for taking part in promotions. If our recommendations don't help, contact us via the feedback form.

Please specify the problem:

You may find a solution under Unlimited auto-uploading of photos and videos from mobile devices. If you didn't find an answer to your question, contact us via the feedback form.

You may find a solution under All photos. If you didn't find an answer to your question, contact us via the feedback form.

You may find a solution under Albums. If you didn't find an answer to your question, contact us via the feedback form.

What operating system are you using?

WindowsmacOSLinux

What is your question?

You may find a solution in Help for Yandex.Disk for Windows under Notes in Yandex.Disk. If you didn't find an answer to your question, contact us via the feedback form.

You may find a solution in Help for Yandex.Disk for Windows under Screenshots. If you didn't find an answer to your question, contact us via the feedback form.

What's wrong?

You may find a solution under Get more Disk space. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Buy more storage. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Get extra GB and other prizes for taking part in promotions. If our recommendations don't help, contact us via the feedback form.

You may find a solution in Help for Yandex.Disk for Windows. If you didn't find an answer to your question, contact us via the feedback form.

What is your question?

You may find a solution in Help for Yandex.Disk for Windows under Screenshots. If you didn't find an answer to your question, contact us via the feedback form.

What's wrong?

You may find a solution under Get more Disk space. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Buy more storage. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Get extra GB and other prizes for taking part in promotions. If our recommendations don't help, contact us via the feedback form.

You may find a solution in Help for Yandex.Disk for macOS. If you didn't find an answer to your question, contact us via the feedback form.

You may find a solution in Help for Yandex.Disk for Linux. If you didn't find an answer to your question, contact us via the feedback form.

Please specify the problem:

You may find a solution under Unlimited auto-uploading of photos and videos from mobile devices. If you didn't find an answer to your question, contact us via the feedback form.

You may find a solution in Help for Yandex.Disk for Android under Notes. If you didn't find an answer to your question, contact us via the feedback form.

What's wrong?

You may find a solution under Get more Disk space. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Buy more storage. If our recommendations don't help, contact us via the feedback form.

You may find a solution under Get extra GB and other prizes for taking part in promotions. If our recommendations don't help, contact us via the feedback form.

If you are experiencing a problem with the Yandex.Disk app, please report the error using the feedback form in the app:

Open settings.
Select Help and feedback → Report a problem
Select the relevant issue.
Describe the problem in as much detail as possible.

Note. Please report problems related to the mobile app from the app itself and not Help pages. This will ensure your message reaches the right specialists and is answered sooner. Additionally, when submitting from the app, our specialists get technical information that helps them sort out the problem.

If you can't write from the app because it crashes unexpectedly, send us a message about the error via the feedback form feedback form.

We want to know what functions you want to see on Yandex.Disk. If you have ideas how to improve Yandex.Disk, please use the form below to tell us.

Please don't use this form to report problems. We can help you much quicker if you use other sections of Help for Yandex.Disk.