File management features
You can also manage your files on the Yandex.Disk site.
All the actions that can be performed with a file or folder are available in the properties panel on the Disk page. To access the properties panel, click on the file or folder icon and it will appear on the right side of the screen.
- file name, which can be edited
- file size
- number of downloads for that file (cannot be reset)
- a thumbnail image (if one was selected)
Moving files and folders
Moving files and folders is done the same way as on a computer — just drag and drop them to the desired place.
To move an object to another folder, use one of these methods:
Drag it to the appropriate place on the folder tree to the right. The folder tree will appear as soon as you start dragging an object.
To drag an object to a subfolder of the main folder, hold the file over the main folder, and you will see a tree of folders open under the main folder.
Select an object and click Move button.on the properties panel. Select where to move the object to and click the
Deleting files and folders
To delete an object, use one of these methods:
- Drag it to the Recycle bin on the panel to the left
- Drag it to the Trash icon in the folder list.
- Select an object and click the button on the properties panel.
To manage multiple files at once, select them, and all the group operations will be available on the panel to the right. To select several files in a row, click the first and last file in a range while holding down the Shift key. To select several separate files, hold down the Ctrl key for MS Windows or ⌘ for Mac OS X while selecting the files.
Problems with files
File won't download
First of all, ensure that your internet connection speed is sufficient to download files quickly. You can check the speed of your internet connection at yandex.com/internet.
Limits on intermediate servers that are used when you are on the internet can prevent files from downloading. Try disabling your proxy server if you have one. Antiviruses and firewalls can also slow file downloads. Disable these as well and then try downloading the file again.
You'll also want to make sure that the problem isn't connected with your browser's functionality. See if switching browsers solves your problem.
The download speed is very slow
Proxy servers and additional firewalls are the most common causes of slow download speeds. We recommend temporarily disabling them while you download the file.
There are also technical requirements which limit how quickly file can be downloaded from Yandex.Disk. When the size of public files downloaded from your account is more than double the volume of your Yandex.Disk itself, then the download speed is restricted to 64 Kbit/s. The restriction will be in place for 24 hours, after which the download counter will be reset. To avoid problems with downloading speed, use the Save to my Disk option available on the file sharing page.
These recommendations didn't help
If you have followed all these steps but they did not solve your problem, or if your question is not in the list, contact our customer support using the form below.