Someone shared a link with me

If someone shared a link to a file or folder with you, you can view it on the public page, copy it to your Yandex.Disk, or download it.

  1. View a file or folder on a public page
  2. Copy a file to your Yandex.Disk
  3. Download
  4. File won't download

View a file or folder on a public page

Copy a file to your Yandex.Disk

If someone shares a link to a file or folder stored on Yandex.Disk with you, you can copy this file or folder to your Yandex.Disk.

To copy a file or a folder, click the link you received and then click the Save to Yandex.Disk button. The file or folder will be moved to the Downloads folder on Yandex.Disk.

You can access the Downloads folder in the left panel.

Download

If someone shares a link to a file or folder stored on Yandex.Disk with you, you can download this file or folder to your computer or mobile device.

To save the shared file on your device, click the link you received and then click Download.

Attention. You can download a shared folder to your computer as an archive if it contains less than 500 files and is no larger than 5 GB.

Download a large folder

From a public page, you can only download folders that contain fewer than 500 files or are not larger than 5 GB. Save larger folders to your Yandex.Disk and download them using the desktop program:

  1. On the public page, click Save on Yandex.Disk. The folder will be moved to the Downloads folder on your Yandex.Disk.
  2. Download the program from the Yandex.Disk page and install it.
  3. Sign in to the program.

    If you still don't have a Yandex account, click Register to create one. Then enter your username and password.

    Attention. If you use two-factor authentication or have used it before, you need a one-time password generated by the “Yandex.Key” mobile app to log in to the Yandex.Disk program.
  4. Open the Downloads folder.
  5. In the context menu of the folder, select Create copy on computer.

    The downloaded folder doesn't sync with the cloud. If you've downloaded a folder, changed something in it, and you want the changes to appear on Yandex.Disk, upload the folder to Disk manually.

    If you want to download a folder and sync it with the cloud, select Save to computer from the context menu.

File won't download

When using Yandex.Disk, some of the following issues might occur: buttons stop working, page elements don't load, photos don't open, files fail to download, or the browser reports an error.

Why this happens and how to fix it:

Public file downloads are restricted

If a public file was downloaded many times during the day, the download limit is activated, and the download may be restricted for a day. If you don't want to wait, save the file to your Yandex.Disk using the Save to Yandex.Disk button. To download public files without restrictions, sign up for Yandex.Disk Pro or Yandex 360.

Note. You can only download folders that contain fewer than 500 files or are less than 5 GB. If you want to download a larger folder, you can save it to your Yandex.Disk.
The browser doesn't display the page correctly

To reduce traffic consumption, the browser saves copies of visited pages in the cache. When you view these pages again, the browser may load them from the memory. If you change the file name in the Desktop program and the browser loads information about this file from memory, you see an outdated file name.

Try refreshing the page to re-download if from the internet. If the problem persists, clear the browser cache and delete all cookies.

Extensions block Yandex.Disk

Yandex.Disk may work incorrectly due to browser add-ons and extensions. To check if this is the reason, try temporarily disabling them. If Yandex.Disk is working incorrectly because of an ad-blocking or antivirus extension, add the Yandex.Disk page to the list of exceptions of that extension.

Data blocking is enabled in the browser

Follow the instructions to disable data blocking for your browser:

Yandex Browser
  1. Open the browser settings.
  2. Go to Websites.
  3. Scroll down and click Advanced site settings.
  4. Scroll down to Cookies.
  5. Disable Block third-party data and files.
Mozilla Firefox
  1. Open the browser settings.
  2. Go to tab Privacy & Security.
  3. Scroll down to Cookies and Site Data.
  4. Click Manage Permissions.
  5. In the Address of web site field, enter https://disk.yandex.com/.
  6. Click Allow.
  7. Save your changes.
Google Chrome
  1. Open the browser settings.
  2. Scroll down the left menu and click Advanced → Privacy and security.
  3. Go to Site settings and click Cookies and site data.
  4. Disable Block third-party cookies.
Opera
  1. Open the browser settings.
  2. Go to Advanced → Security.
  3. Go to Site settings → Cookies and site data.
  4. Disable Block third-party cookies.
Edge
  1. Open the browser parameters.
  2. Go to Site permissions.
  3. Click Cookies and site data.
  4. Disable Block third-party cookies.
Internet Explorer
  1. Open the browser properties.
  2. Go to Privacy and click Advanced.
  3. Under Third-party cookies, select Accept.
  4. Save your changes.
You are using an outdated browser

An outdated browser may not support the technologies used for loading pages quickly and conveniently. Install the latest version of your browser.

Your internet connection is affected by an antivirus, firewall, or proxy.

Yandex.Disk may work incorrectly due to an antivirus, firewall, or proxy server. To check if this is the reason, try temporarily disabling them. If Yandex.Disk is malfunctioning because of an antivirus or firewall, add the Yandex.Disk page to the list of exclusions of that program.

The internet connection slowed down

Check your internet connection speed at yandex.com/internet. Close all tabs in your browser except Yandex.Disk. Turn off apps that use the internet and refresh the page.