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Online visitors to offline stores: How a furniture chain increased sales by 200% with Yandex

The online furniture store Mnogo Mebeli managed to triple their YoY sales during the New Year holidays with a three-step approach:

  • Banners on the Yandex Home page raised awareness about the company’s offer.
  • Display banners with impressions via RTB auction (Real Time Bidding) helped maintained interest among users who had been searching for furniture in the last 28 days.
  • Banners in the Yandex Advertising Network attracted users by showing them prices, discounts and the approaching end date of the promotion.
Please note: The CPM display banner in Yandex.Direct has since replaced the RTB auction format. It offers more targeting options and is much more flexible to manage.
Client
Furniture production, sales, and delivery MNOGO MEBELI chain of furniture stores, mnogomebeli.com
Facts & figures
2009 company founded, 1000 furniture salons, 300 cities in Russia

Objectives

  1. Increase brand awareness during high season.
  2. Attract maximum numbers of customers to retail stores across Russia.

Tools used:

  • Yandex.Direct / Display ads / Yandex Advertising Network
  • Yandex.Metrica

Period: January 2016

Opportunities in the New Year

Every year, Russians welcome the New Year with about 10 days of federal holiday. For those who don’t go away, the New Year’s holidays are a popular time to get involved in home improvement projects.

In this WordStat graph, we can see interest in the keyword “диван купить” (buy a couch) grows exponentially starting on January 2.

The question for Yandex was: How can we attract the attention of this audience and motivate them to visit retail stores?

Step 1. Come up with a memorable promotion

The company developed an attractive campaign offering a “95% Discount”: Customers buying several pieces from the “Madrid” collection can purchase an additional sofa at a special price: 990 ₽ instead of 20,000 ₽.

Step 2. Create a Yandex.Metrica goal to track conversions

The company site functions less like an online store and more like a shop window where visitors can see what is offered without the possibility of placing an order. As a result, the main indicator of user interest was visiting the “Where to buy” page with addresses of Mnogo Mebeli furniture salons across Russian.
Visits to this specific page were set as a goal in Yandex.Metrica.

Step 3. Generate interest among non-TV Viewers (Home page banner)

From January 4-10, the company ran TV ads while simultaneously serving a 728×90 banner on the Yandex Home page with “Light TV Viewers” targeting enabled.

Users apply this targeting to make sure that their ads are shown to users who watch less than 6 hours of TV a week*, thus maximizing audience coverage across different media.

* Yandex determines the target group by analyzing online behavior using “Crypta” technology.

Step 4. Maintain interest

To maintain the interest generated by the Home page banner, Mnogo Mebeli showed ads to users who had been interested* in furniture over the previous 28 days.

* Yandex determines the target group by analyzing online behavior using “Crypta” technology.

Step 5. Simultaneously attract users from the Yandex Advertising Network

Eye-catching texts with prices, discounts, photos, sitelinks, and the last day of the sale were prepared for display on sites in the Yandex Advertising Network.

The “Weekly budget: maximum conversions” strategy was chosen as an automatic form of bid management.

Results

Increasing brand recognition

After the launching of the ad campaign, branded search queries for the Mnogo Mebeli brand not only increased by nearly 50% compared to December, but also exceeded peak values from August 2014, during the so-called “high season.”

Increase in conversions

The number of visits in which users viewed the “Where to buy” page grew by 350% in the first week (after falling the New Year’s holidays), and another 20% over the following week.

As a result, Mnogo Mebeli was able to attract more visitors to their site in January than in August, September, and October.

Aleksandra Levandovskaya
Head specialist, online department “Mnogo Mebeli” factory group
Sales were simply “on fire.” As a result of this ambitious campaign, sales in our retails stores this January were three times higher than last year.

Bonus: distribution of conversion by traffic sources

An interesting fact: This campaign was exceptional — the display banners brought almost 65% of conversions (in addition to increasing the number of direct visits to the site and “branded” search queries).

About 19% of users from YAN and about 15% of visitors from Yandex.Direct viewed the target “Where to buy” page.

Online visitors to offline stores: How a furniture chain increased sales by 200% with Yandex
Online visitors to offline stores: How a furniture chain increased sales by 200% with Yandex
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