About Kreativa
Kreativa is a dynamic, multi-disciplinary marketing agency based in Serbia, renowned for blending traditional brand-building with innovative, performance-focused marketing strategies. The agency excels at integrating data analytics, cutting-edge technology, and creative thinking to deliver measurable growth for its diverse clientele.
About BENU
BENU is a household name in the pharmacy sector, with hundreds of pharmacy locations across Europe and a major presence in Serbia. In 2021, BENU launched its online shop to provide a convenient digital channel for health and wellness products. Competing in a crowded e-pharmacy market, BENU set ambitious goals to grow its online sales and reach more customers through effective digital marketing.
Meet Nemanja Jovanović from Kreativa
Nemanja Jovanović
Head of Performance
Kreativa
Kreativa
At Kreativa, our goal is to help clients like BENU navigate competitive markets and exceed their performance expectations. Introducing Yandex Ads Space into BENU’s marketing mix allowed us to maximize results thanks to the platform’s effective bidding strategies and advanced targeting. With Yandex Ads Space, we not only delivered but surpassed BENU’s ambitious ecommerce goals.
What challenges was BENU facing before using Yandex Ads Space?
“The online pharmacy market in Serbia is incredibly competitive. BENU struggled to achieve efficient conversions and strong returns through traditional digital advertising channels. They required a solution that could deliver higher-quality traffic and reliably strong results, even as market dynamics shifted. Given BENU’s performance-driven mindset and openness to innovation, Yandex Ads Space emerged as an ideal solution.”
How did Yandex Ads Space help overcome these challenges?
“Yandex Ads Space significantly outperformed our other advertising platforms in terms of return on investment and conversion efficiency. The platform gave us powerful optimization methods and easy scalability. For example, we significantly increased BENU’s budget and lowered target KPIs on Yandex Ads Space during Black Friday, and the results were outstanding. After the peak season ended, we seamlessly switched targets again to maximize revenue and profitability. This flexible approach meant we could aggressively drive volume when needed and then optimize for efficiency afterwards, all within the same platform.”
What results did you achieve for BENU with Yandex Ads Space?
“The partnership between Kreativa and Yandex Ads Space drove impressive, measurable growth for BENU. Over the campaign duration, BENU consistently surpassed its ROAS target of 8, achieving an impressive average of 8.8 return on ad spend. Monthly conversions have tripled over the campaign period, with campaign revenue rising by more than 300%. The platform delivered strong traffic — over 127,000 clicks — and nearly 3,000 conversions, positioning Yandex Ads Space as a cornerstone of BENU’s digital marketing success.”
Results
8.8
Average ROAS
2,907
Conversions
17M+
Impressions
Jelena Feratović
Digital Team Lead
PHOENIX Group Serbia, parent company of BENU
PHOENIX Group Serbia, parent company of BENU
Working with Kreativa and Yandex Ads Space has significantly improved our digital performance. Kreativa’s strategic guidance, combined with the powerful Yandex platform and the expert local team, has helped us grow quickly and efficiently. The results speak for themselves — we’ve boosted our ecommerce revenue while maintaining strong returns on investment. This collaboration has been very valuable to our online growth strategy.
Aleksandar Babić
Senior Business Development Manager
Yandex Ads
Yandex Ads
Our collaboration with Kreativa and BENU demonstrates exactly how we help ambitious brands succeed in competitive markets. Yandex Ads Space’s results-based model provided BENU the flexibility they needed to invest confidently and scale their ecommerce presence effectively. We’re proud of what we achieved together and look forward to supporting BENU’s continued growth.
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