Mail for domain

Working with mailboxes

Authorization problems

When entering the username and password, the following errors may occur:

  • “Your account is blocked”. This means that the domain administrator has blocked your account. Contact the admin to unblock it.

  • “No such account with this username”. This means that either the administrator has deleted your mailbox or the domain has been disconnected from Yandex.Mail for Domain. Contact your domain administrator to find out what happened.

  • “Wrong username or password”. If you forgot your username or password, contact the domain administrator. This is the only person who can help you restore account access.

    For some domains the Yandex.Passport support service can help with restoring access. Domain exceptions:

    • dezigner.ru
    • email.su
    • epage.ru
    • hu2.ru
    • mail2k.ru
    • nxt.ru
    • nextmail.ru
    • programist.ru
    • student.su
    • xaker.ru

I want to delete my mailbox

To delete your mailbox on a domain, contact the domain administrator who assigned you this mailbox. The Yandex support service can't help you with this.

If your mailbox was registered on one of the following domains, use the feedback form to send a message to the Yandex support service:

  • “dezigner.ru”
  • “email.su”
  • “epage.ru”
  • “hu2.ru”
  • “mail2k.ru”
  • “nxt.ru”
  • “nextmail.ru”
  • “programist.ru”
  • “student.su”
  • “xaker.ru”

Feedback

How to set up a mail program

For instructions on configuring mail clients, see the Help for Yandex.Mail. You can find solutions for many issues with mail programs in the Setting up email clients section in the Help for Yandex.Mail.

How to add a profile picture

Currently, Yandex.Mail for Domain users can't upload profile pictures (avatars).

You can register on the Gravatar service using your mailbox address as the username. Yandex will get the avatar information from this service. The uploaded picture will only be shown in the mailbox that was entered during registration on Gravatar. It may take up to a week for the avatar to appear.