General Terms of Use for Yandex 360 Services

1. General Provisions

1.1. This document (hereinafter referred to as the "Terms") sets forth the general terms of use for individual Yandex 360 services and Yandex 360 for Business services.

1.2. By starting to use the Services/their individual functions, the User shall be deemed to have accepted these Terms in full, without any reservations and exceptions. By using the Services, the User agrees that the following documents constitute an integral part of these Terms, the conditions of which fully apply to the use of the Program:

1.3. These Terms and the terms of use for individual services specified in clause 2.1 of the Terms may be amended by Yandex without any special notice. The new version of the Terms shall come into force from the moment it is posted on the Internet at the address specified in this clause, unless otherwise provided in the new version of the Terms. The current version of the Terms is always available on the Internet page at: https://yandex.com/legal/360_termsofuse.

1.4. If Yandex has made any amendments to these Terms in the manner stipulated in clause 1.3 hereof, with which the User disagrees, the User is obliged to stop using the Services.

1.5. Terms and Definitions:

1.5.1. Services — the services listed on the page https://360.yandex.com (hereinafter referred to as "Yandex 360") and/or on the page https://360.yandex.com/business (hereinafter referred to as "Yandex 360 for Business"). For the avoidance of doubt, the term "Service/Services" may be used to denote each of the services individually, as well as all Services collectively.

1.5.2. User — an individual using Yandex 360. The term "User" may also refer to an employee and/or representative of a Corporate Client using Yandex 360 for Business services.

1.5.3. Corporate Client — a person using Yandex 360 for Business on the basis of a corresponding agreement. A Corporate Client may also be referred to as an Organization.

1.5.4. Yandex — LLC Yandex (OGRN 1027700229193) or another legal entity providing access to the Services under a corresponding agreement with the User / Corporate Client.

1.5.5. Content — audio, video materials, images, text, or other information provided, uploaded, and/or distributed by the User / Corporate Client via the Services.

1.5.6. Help — a website located on the Internet at https://360.yandex.com/business/help/ (regarding Yandex 360 for Business) and https://yandex.com/support/yandex-360/customers/purchase/en/ (regarding Yandex 360), containing information about the Services, terms of their use, etc.

1.6. Except for personalization capabilities provided within the Services, Yandex independently determines their appearance and functionality, including versions intended for the Corporate Client administrator, and independently decides on the possibility and format of placing advertising materials on the Service pages. Yandex reserves the right at any time to independently change the appearance and functionality of the Services, as well as to add or disable individual functional capabilities of the Services.

1.7. Certain functional capabilities of the Services may be unavailable for certain types and/or groups of accounts and/or in certain countries/regions. Certain functional capabilities of the Services may be available only in certain languages. Yandex is constantly working to improve the Services, striving to provide the same level of quality in all regions. However, due to differences in legislation, technical limitations, and Service development processes, not all functional capabilities of the Service may be available simultaneously in all countries.

1.8. Yandex reserves the right to establish any rules, limits, and restrictions (technical, legal, organizational, or otherwise) on the use of the Services or their individual functions and may change them at its sole discretion, without prior notice to the User / Corporate Client. Where not prohibited by law, such rules, limits, and restrictions may vary for different categories of Users / Corporate Clients.

Some Services or Service functions during the beta-testing period may be available in a limited mode and may undergo changes in terms of content, functionality, and appearance.

1.9. For the purpose of protecting the User's / Corporate Client's equipment and its own equipment, Yandex reserves the right to restrict the use of the Services or individual Service functions upon detection of signs of suspicious activity by the User / Corporate Client in the Services, as well as when Yandex's automatic filtering and antivirus protection tools detect the presence of malicious programs or codes in messages, files, or Content of the User / Corporate Client. For these purposes, Yandex reserves the right to analyze and investigate such malicious programs and codes to improve the quality of Yandex's automatic filtering and antivirus protection tools.

Yandex also reserves the right, independently or with the participation of partners, to research and analyze files stored on Yandex servers for the purpose of detecting signs of malicious programs and codes and improving the operation of Yandex's antivirus protection system.

Yandex also reserves the right to use User data (e.g., obtained when contacting support) for the purpose of improving and refining the Services, as well as ensuring their security in accordance with legal requirements.

1.10. Certain Services or their functional capabilities may be available to Users only on a fee basis. Certain Services or their functional capabilities may be available only to Corporate Clients.

1.11. By using the Services, the User understands that Yandex may send informational messages via telephone calls, SMS messages, or messages to the messenger linked to the User's phone number, or via push notifications to a mobile application of one of the Services installed on the User's mobile device.

1.12. To start using the Services, the User must complete the registration procedure for a Yandex ID account in accordance with the Terms of Use of the Yandex ID Service (https://yandex.com/legal/id_termsofuse), as a result of which a unique account will be created for the User, the login of which is used in the Service as the address name for an electronic mailbox in the format login@yandex.xx. Deletion of a Yandex ID account entails the deletion of all Content, including the contents of Yandex Mail and Yandex Disk.

1.13. To start using the Services, a Corporate Client must create a Corporate Client account (Organization) and employee accounts. The creation of an Organization is carried out by an individual using their personal Yandex ID account (hereinafter referred to as the "Organization Owner"). The Organization Owner manages the Organization (including creating, editing, or deleting employee accounts) and appoints administrators to manage the Organization within the powers defined by their role.

Employee accounts belong to the Corporate Client and may be modified or deleted by it, except for personal employee accounts created independently by individuals in Yandex ID, which were invited to the Organization via a special link.

Employee accounts of the Organization may be permitted to use other Yandex services in accordance with the terms of use of the respective Yandex services.

The Corporate Client bears responsibility for the actions of persons using employee accounts of the Organization within the Services; in the case of using other Yandex services, the person using the employee account acquires the rights and obligations in this regard, and likewise bears responsibility for their actions performed in other Yandex services.

The use of employee accounts of the Organization is carried out in accordance with the Terms of Use of the Yandex ID Service (https://yandex.com/legal/id_termsofuse), taking into account the specifics of such accounts defined by these Terms, as well as in accordance with the rules established by the Corporate Client, to the extent that they do not contradict the Terms of Use of the Yandex ID Service.

The Corporate Client may have access to Content posted using employee accounts of the Organization, including the contents of Mail and Disk. The Corporate Client undertakes to familiarize persons using employee accounts of the Organization with these Terms, and Yandex proceeds from the presumption that all such persons are familiar with these Terms. Yandex bears no liability for the legality of actions related to the Corporate Client's access to said data, including the existence of consents or other legal grounds for such access.

1.14. Corporate Clients are provided with the opportunity to use their own domain to create domain accounts for their employees to use the Services. The address of such an account will be used as the address name for an electronic mailbox in the Mail service (hereinafter referred to as "Mail on a Domain").

The Corporate Client guarantees that it legally owns the domain and has the necessary legal grounds to use trademarks, trade names, and other intellectual property objects in the domain and the interface of Mail and other Services.

The Corporate Client administrator is solely responsible for creating and providing third parties with access to a domain account, and bears responsibility for any actions of such third parties and for actions performed using such domain accounts. Users of a domain account may not have access to certain Yandex services and/or their individual functions, for example: purchasing paid subscriptions to Yandex services, including purchasing the "Yandex 360 Premium" License under the terms of the license agreement: https://yandex.com/legal/promail_offer; registering for the Yandex Direct service (placing advertising campaigns and ads); registering for the Yandex Market service (placing product offers).

1.15. When using certain Services, the login, public display name of the User (first name and first letter of the last name, unless otherwise specified) specified in their Yandex services account, as well as the image from their profile page (avatar) and a link to their account page, may be visible to other Users.

1.16. Yandex does not provide confirmations, certificates, or evidence indicating the sending or receipt of emails, calls, messages, the performance of any actions in the Services, or recording the status of an account at a specific point in time, unless otherwise stipulated by the agreement of the Parties or applicable legislation.

1.17. The User undertakes to use the Services exclusively for legal, permitted, and acceptable purposes. When using the Services, in addition to the restrictions established in the User Agreement for Yandex Services, the User is prohibited from distributing Content and placing or sending messages:

  • containing incitement to illegal and/or life- and health-threatening behavior, the commission of criminal offenses, the inducement and involvement of children in unlawful acts;
  • promoting hatred and/or discrimination against people based on racial, ethnic, sexual, religious, social, or other characteristics and beliefs;
  • justifying extremism, terrorism, mass riots, any cruel and violent behavior, as well as calls for their commission;
  • containing calls for suicide and information on methods of committing suicide;
  • containing pornography, child erotica, pedophilia, as well as offers of services of a sexual nature;
  • promoting LGBT and childfree movements;
  • explaining the procedure for the manufacture, application, or other use of narcotic substances or their analogues, explosives, or other weapons;
  • offering for purchase alcoholic, alcohol-containing, tobacco, nicotine-containing products, hookahs, and smoking devices in violation of legal requirements;
  • popularizing participation in gambling, lotteries, and other risk-based events in violation of legal requirements;
  • containing obscene and abusive words;
  • aimed at causing harm to the honor, dignity, and business reputation of third parties, as well as insulting and expressing obvious disrespect to society and the state, its symbols and authorities;
  • containing secrets protected by law;
  • being malicious, defamatory, or deliberately misleading;
  • violating copyrights, trademarks, means of individualization, and/or rights to other intellectual property objects belonging to third parties;
  • containing images of citizens obtained and used in violation of legal requirements;
  • intentionally misleading Users regarding the ownership of the published Content and/or the User's account by another person, organization, or Yandex, including by using names, pseudonyms, titles, photographs, trademarks, and logos belonging to other persons or organizations, and otherwise impersonating another person;
  • containing spam, lists of other people's email addresses, pyramid schemes, multi-level (network) marketing (MLM), internet earning systems and information businesses, "chain letters";
  • violating legal requirements, including but not limited to legislation on advertising, personal data, protection of competition, protection of children from information harmful to their health and development, elections, and referendums;
  • containing computer viruses or other computer codes, files, or programs designed to violate, modify, block, destroy, or limit the functionality of any computer or telecommunications equipment, or containing programs for unauthorized access, as well as serial numbers for commercial software products and programs for their generation, logins, passwords, and other means for obtaining unauthorized access to the service, as well as to paid resources on the Internet;
  • containing other immoral, unethical, obscene, sensitive materials, etc. The list specified in this clause is not exhaustive.

1.18. Yandex is not obliged to carry out preliminary monitoring and editing of messages and Content placed within the services, control over them, and cannot guarantee that information, messages, and materials placed by the User within the services do not violate the provisions of these Terms, legal acts, or other documents. The User realizes and agrees that they must independently assess all risks associated with the use of information, messages, and materials placed in the services, including an assessment of their legality.

1.19. The User is not entitled to use the Services to organize mass mailings of emails/messages on their own behalf or on behalf of, by order of, or with the permission of other persons (including mailings to an indefinite circle of addresses, mailings with automatic selection of addresses, mailings to an unusually large number of addresses, and other cases that Yandex, at its sole discretion, may recognize as mass mailing), except in cases where the sending of such emails/messages is permissible under the terms of paid use of the Services.

1.20. The User / Corporate Client is not entitled to transfer their rights and/or obligations to third parties for a fee or free of charge, unless otherwise provided by the agreement.

1.21. Federation.

1.21.1. Corporate Clients may be provided with the "Federation" functionality, ensuring the interaction of several Organizations within individual Services (hereinafter referred to as "Federation"). The list of Services in which the "Federation" functionality is available, as well as its specific composition, is determined by Yandex independently. The "Federation" functionality is provided in beta-testing mode; therefore, this functionality may be unavailable to certain categories of Corporate Clients.

1.21.2. An Organization may simultaneously be a member of no more than ten (10) Federations, including Federations for which an application for entry has been submitted and which has not been withdrawn or rejected. Entry of an Organization into a Federation is voluntary. By participating in a Federation, the Corporate Client agrees that certain information about the Organization and its employees may become available to other members of the Federation.

1.21.3. Depending on the type of Federation, management and administration functions may be concentrated with the Organization that created the Federation (hereinafter referred to as the "Federation Owner") or distributed among all participating Organizations.

1.22. Contacts.

1.22.1. Users and Corporate Clients may be provided with the "Contacts" functionality, ensuring the storage and use of contact data when working with individual Services. The list of Services in which the "Contacts" functionality is available, as well as its specific composition, is determined by Yandex independently. The "Contacts" functionality is provided in beta-testing mode.

1.22.2. Within the framework of the "Contacts" functionality, address books of various types may be available, including a general address book of the Organization, and an address book formed based on the Organization's participation in a Federation in accordance with clause 1.21 of these Terms.

The Corporate Client has the right to form a general address book of the Organization and manage its composition, including determining the list of contacts available to employees of the Organization within the Services.

1.22.3. Yandex does not guarantee the completeness and relevance of information in address books formed based on data from third parties and bears no responsibility for the consequences of their use.

2. Features of the Use of Services

2.1. The terms of use for individual services are posted at the following links:

3. User Liability for Violation of Terms

3.1. Yandex reserves the right to restrict the User's access to the Services or to certain functions of the Services, or to completely block the User's account in case of violation by the User of these Terms and/or the Regulatory Documents, as well as in the event of a threat of violation of the rights and interests of third parties and/or Yandex. The provisions of this clause may fully apply to Corporate Clients and their employees.

4. Intellectual Property

4.1. The User / Corporate Client independently bears responsibility to third parties for their actions related to the placement and distribution of Content using the Services, including for the fact that such placement and distribution of Content complies with legal requirements and does not violate the rights and legitimate interests of third parties. The User / Corporate Client understands and agrees that the Content placed and distributed containing intellectual property objects must not violate copyrights, trademark rights, means of individualization, and/or other intellectual property rights belonging to third parties. The User / Corporate Client undertakes independently and at their own expense to settle all third-party claims related to the placement (editing) and distribution by them of Content containing intellectual property objects.

4.2. Publicly accessible Content placed by the User in Yandex 360 Services may be used by Yandex, as well as by other Users within the service. Yandex also reserves the right to use such Content on other Yandex services and resources in ways provided for by applicable legislation (including, but not limited to: reproduction, distribution, public display, communication to the public, processing), including in advertising, informational, or marketing materials, in materials sent via email to other Users to draw their attention to the Content, to Yandex 360 Services as a whole, or to other Yandex resources and services, goods, works, and services of third parties, both with indication of the author of the Content (in which case the name (pseudonym) of the User specified in the service will be indicated as the author's name) and without such indication, as well as without the need to obtain special permission from the User and without payment of royalties worldwide without time limit. Yandex reserves the right to grant the rights specified in this clause to third parties. At the same time, the User acknowledges and agrees that Yandex is not obliged to view the Content uploaded by the User to the public domain, and its use in the specified ways for the specified purposes may be carried out automatically by means of software. In the event that the User does not possess sufficient authority to grant Yandex the rights to use the Content uploaded by them in this manner, they are obliged to refrain from uploading such objects.

4.3. The rights to all objects constituting the design of the Services as a whole and their individual elements, as well as to the software of the Services, belong to Yandex. By starting to use the Services, the User guarantees that they do not perform and will not perform any actions aimed at bypassing technical means of protection against unauthorized use of the above-mentioned objects. Any copying, reproduction, processing, distribution, making available to the public, bypassing of technical protection measures, or other use outside the scope of capabilities provided by the Services, as well as any use thereof for commercial purposes without Yandex's consent, is prohibited.

4.4. Any copying of information from the Services, including using automatic and other software tools for gaining access to data, its reproduction, processing, distribution, making available to the public (publication) on the Internet, any use in the media and/or for commercial purposes without prior written permission from Yandex is prohibited.

5. Personal Data

5.1. The processing of the User's personal data is carried out in connection with the provision of the Service and for the conclusion and execution of the contract in accordance with the provisions of the Privacy Policy, available at the link: https://yandex.com/legal/confidential/. In the event of the transfer of personal data of third parties, the User and Corporate Client guarantee the existence of legal grounds for the transfer and subsequent processing of said data by Yandex, as well as the notification of third parties about such processing.

5.2. The specifics of personal data processing when providing the "Yandex 360 for Business" and "Yandex 360 for Team" services are determined by the corresponding agreements for the provision of services, including the Data Processing Agreement, available at the link: https://yandex.ru/legal/dpa_360business/.

6. Limitation of Liability

6.1. The Services are provided on an "as is" basis. Yandex provides no warranties regarding the error-free and uninterrupted operation of the Services or their individual components and/or functions, the compliance of the Services with specific goals and expectations of the User / Corporate Client, the safety of files and/or data of the User / Corporate Client, nor does it provide any other warranties not expressly stated in these Terms, unless otherwise provided by the agreement of the parties.

6.2. Yandex bears no liability for any direct or indirect consequences of any use or impossibility of using the Services and/or damage caused to the User / Corporate Client and/or third parties as a result of any use, non-use, or impossibility of using the Services or their individual components and/or functions, including due to possible errors or malfunctions in the operation of the Services.

6.3. The User / Corporate Client independently determines the procedure and goals of using the Services and bears responsibility for such use. The User / Corporate Client is obliged to refrain from using the Services for illegal purposes, for obtaining, sending, or placing information that violates legal requirements, as well as affecting the rights and interests of any third parties. The User / Corporate Client independently bears responsibility, including liability to third parties, for actions performed by them using the functions of the Services, as well as for the compliance of the content of any information received or sent using the Services with the requirements of applicable legislation.

6.4. The User / Corporate Client must independently assess all risks associated with the use, processing, and storage of information placed, received, or sent via the Services, including an assessment of the reliability, completeness, safety, legality, or utility of such data.

6.5. Yandex takes all reasonable measures and practicable actions aimed at ensuring the safety of the User's / Corporate Client's data in the Services and maintaining the operability of the Services. The User / Corporate Client, however, realizes the possibility of technical malfunctions and failures in the operation of the Services and agrees that Yandex lacks the technical ability to predict their occurrence, notify the User / Corporate Client about them in advance, or completely exclude the possibility of their occurrence. The occurrence of such malfunctions or failures, regardless of reasons and consequences, cannot be grounds for applying liability measures to Yandex.

6.6. Any information received using the Services is used by the User / Corporate Client at their own risk, and they independently bear responsibility for possible consequences of using such information, including for damage that this may cause to the User's / Corporate Client's device and data stored on it, for violation of rights, or any other harm caused to the User / Corporate Client or third parties. Yandex bears no liability for any types of losses incurred as a result of the use or impossibility of use by the User / Corporate Client of the Services or their individual parts/functions, including due to possible errors or malfunctions in operation.

6.7. Yandex is not obliged to moderate, view, or edit files placed by Users / Corporate Client within the Services, control them, and cannot guarantee that files placed by the User / Corporate Client within the Services do not violate the provisions of these Terms, legal acts, or other documents. Yandex is not obliged to view any data of any kind placed and/or distributed via the Services. The User / Corporate Client realizes and agrees that they must independently assess all risks associated with the use of data placed in the Services, including an assessment of their reliability, completeness, safety, legality, or utility.

6.8. The User / Corporate Client realizes that the devices, software, and Internet network speed they use must fully comply with the necessary technical characteristics allowing the use of the Services at a quality acceptable to the User / Corporate Client. Yandex bears no liability for the impossibility of using the Services or their individual functions, as well as for low transmission quality, due to the specifics of the operation of the User's / Corporate Client's devices and the quality of their connection. All issues regarding the configuration of Internet access, configuration of devices, and software of the User / Corporate Client do not fall under these Terms and are subject to independent settlement by the User / Corporate Client.

7. Other Provisions

7.1. The relations of the Parties related to the use of the Services are governed by the legislation of the Russian Federation, unless otherwise provided by the agreement of the Parties, including one concluded by accepting an offer. Any claims and/or lawsuits arising from the use of the Services must be filed and considered in a court at the location of Yandex.

7.2. All questions, requests, and claims related to the use/impossibility of using the Services, as well as possible violations of legislation and/or third-party rights, must be sent via the feedback form at the following addresses:

Date of publication: 15.06.2026