Terms of Use for the Yandex Messenger Service

1. General Provisions

1.1. This document (hereinafter referred to as the "Terms") establishes the terms of use for the Yandex Messenger service (Messenger) and constitutes an integral part of the General Terms of Use for Yandex 360 Services, posted at: https://yandex.com/legal/360_termsofuse (hereinafter referred to as the "General Terms").

By starting to use the Yandex Messenger service/its individual functions, the User/Corporate Client shall be deemed to have accepted these Terms and the General Terms in full, without any reservations and exceptions.

The current version of the Terms is always available on the Internet page at: https://yandex.com/legal/messenger_termsofuse/.

In case of disagreement by the User/Corporate Client with any of the provisions of the specified documents, the User shall not be entitled to use the Yandex 360 services.

1.2. The unified rules and principles for the use of Yandex 360 services, provisions on intellectual property, personal data processing, and liability shall be governed by the General Terms, taking into account the specifics contained in these Terms.

2. Features of the Use of the Yandex Messenger Service

2.1. The Messenger provides the User/Corporate Client with the functionality to exchange information, send and receive messages, as well as audio, video materials, and images (hereinafter referred to as "Content") with other Users in personal and group chats; and to create pages intended for placing Content for viewing by subscriber Users (hereinafter referred to as a "Channel").

The full functionality of the Service is available to the User upon completing the registration procedure for a new User of Yandex services or upon logging into the Service using a previously registered Yandex ID account. To complete the authorization procedure, the User must specify their valid phone number and enter the confirmation code sent to said number. In the event of a change in the phone number, the User is obliged to promptly update this information via the Service interface. The Right Holder reserves the right to verify the validity of the specified phone number by sending a notification requesting confirmation of the use of the previously specified number.

Information regarding the User's date of birth, if specified and not hidden in their account, shall be available to other Users whose contacts are listed in the User's phone book.

2.2. The Messenger may be used by the User to interact with Yandex services, in particular, for the purpose of communication with Yandex support services.

2.3. Upon deletion of a User's Yandex ID account, data regarding their name will remain displayed in the Messenger for persons with whom the User corresponded, in particular, in chats or Channels. Third parties will also be displayed with information indicating that such User's account has been deleted.

2.4. Authorized Users are entitled to create Channels and publish Content therein as an Administrator, subject to compliance with the requirements of these Terms. The Creator of a Channel may appoint other Users as Channel Administrators. Channel Administrators are obliged to comply with the requirements of these Terms when placing Content on the Channel. Each Channel Administrator bears responsibility for the content of the Channel.

2.5. Users are entitled to upload to the Messenger as part of Content and use computer programs simulating communication with a user and implementing specific functionality (bots), sets of images united by a common thematic feature with a quick send option (sticker packs), individual stickers, emojis, GIF animations, and other Content within the limits allowed by the technical capabilities of the Program, provided that:

the rights and interests of third parties, including intellectual property rights, are not violated;
the operability, security, and internal protection means of the Program and information are not violated or threatened;
the prohibitions established in the General Terms are not violated.

The use of bots is governed by the Help section available at: https://yandex.ru/support/yandex-360/business/admin/ru/messenger/bot-platform.

2.6. Yandex reserves the right, without notice and at its sole discretion, to delete Channel Content or the Channel entirely, including in cases where the content of the Content contradicts applicable laws, the provisions of these Terms, or the General Terms, as well as to restrict a Channel Administrator's access to the Messenger (or to certain functions of the Messenger, if technologically possible) or to completely block the User's account upon detection of non-compliance with the requirements of these Terms and/or violation of these Terms and other regulatory documents, or upon suspicion of unlawful behavior by the User. Yandex also reserves the right to apply other measures to the User for the purpose of complying with legal requirements or the rights and legitimate interests of third parties.

2.7. When placing Content not intended for viewing by persons under a certain age established by applicable laws, the owner (administrator) of the Channel must place a mark in the Channel or next to the Content indicating age restrictions for viewing the Content/Channel, or otherwise indicate such viewing restrictions. In the event of failure to take such actions, Yandex reserves the right (but is not obliged) to independently place the corresponding mark regarding age restrictions if necessary. Yandex bears no liability for the correctness of the establishment of age restrictions for viewing Content by the User.

2.8. Users may submit a complaint regarding the content of a Channel and/or the actions of a Channel Administrator by using a special interface tool within the Channel or via the feedback form at: https://yandex.ru/promo/messenger/feedback.

2.9. The Messenger may have access to the device's phone book and call log data, and also collects and stores the following data of the User's device: contacts of third parties requested by the User in the Messenger and saved on the device, data on incoming and outgoing calls of the User, data on the fact of answering, declining, or taking no action by the User regarding an incoming call, and data on the fact of the start and end of a call.

2.10. The User is hereby notified and agrees that, for the purpose of ensuring the safety of Users from unlawful actions by third parties, the Messenger may analyze messages in Channels and chats in automatic mode without human intervention.

2.11. In the event of using the functionality of the Messenger within other Yandex services and products, as well as services and products of third parties, the procedure for using Users' personal information in the Messenger may differ. Special conditions for the processing of personal information within the functionality of the Messenger as part of another service or product must be brought to the User's attention in the terms of use of the corresponding service or product.

2.12. The User is hereby notified and agrees that chats in the Messenger may be automatically synchronized and displayed in the Yandex Telemost mobile application, just as chats in the Yandex Telemost mobile application may be automatically synchronized and displayed in the Messenger within a single User account in Yandex ID.

Date of publication: 15.06.2026