---
metadata:
  - name: generator
    content: Diplodoc Platform v5.55.0
alternate:
  - https://yandex.com/support/marketplace/ru/orders/index.md
  - href: ru/orders/index.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/marketplace/ru/llms.txt

# Работа с заказами

<section class="block-section">
<h2 class="block-section__title">Первые дни</h2>
<div class="block-grid block-grid--cols-2">

<a href="limits" class="block-card block-card--blue-gray">
<span class="block-card__text">Какие действуют ограничения</span>
<span class="block-card__caption">До первых 50 заказов</span>
</a>

<a href="checklist/expectation" class="block-card block-card--blue-gray">
<span class="block-card__text">Как подготовиться к первому заказу</span>
</a>

<a href="checklist/first-order" class="block-card block-card--blue-gray">
<span class="block-card__text">Как обработать первый заказ</span>
</a>

</div>
</section>

<section class="block-section">
<h2 class="block-section__title">FBS</h2>
<div class="block-grid block-grid--cols-3">

<a href="fbs/logistics" class="block-card block-card--lavender block-card--tall">
<span class="block-card__title">Куда отгружать заказы</span>
<span class="block-card__caption">Адреса и требования СЦ</span>
</a>

<a href="fbs/settings/shipment" class="block-card block-card--blue-gray">
<span class="block-card__title">Настроить склад и отгрузку</span>
<span class="block-card__caption"></span>
</a>

<a href="fbs/process" class="block-card block-card--blue-gray">
<span class="block-card__title">Как обрабатывать и отгружать заказы</span>
<span class="block-card__caption"></span>
</a>

<a href="fbs/packaging" class="block-card block-card--blue-gray">
<span class="block-card__title">Правила упаковки</span>
<span class="block-card__caption"></span>
</a>

<a href="fbs/process#perenos-zakaza" class="block-card block-card--blue-gray">
<span class="block-card__title">Отменить, перенести, отредактировать заказ</span>
<span class="block-card__caption"></span>
</a>

<a href="fbs/testing/orders" class="block-card block-card--blue-gray">
<span class="block-card__title">Тестовые заказы</span>
<span class="block-card__caption"></span>
</a>

<a href="fbs/fitting" class="block-card block-card--blue-gray">
<span class="block-card__title">Продажа с примеркой</span>
<span class="block-card__caption">Для одежды, обуви и аксессуаров</span>
</a>

</div>
</section>

<section class="block-section">
<h2 class="block-section__title">Экспресс</h2>
<div class="block-grid block-grid--cols-3">

<a href="express/availability" class="block-card block-card--blue-gray">
<span class="block-card__title">Отображение заказов на витрине</span>
<span class="block-card__caption"></span>
</a>

<a href="express/logistics" class="block-card block-card--blue-gray">
<span class="block-card__title">В каких регионах модель доступна</span>
<span class="block-card__caption">И максимальные габариты заказов</span>
</a>

<a href="express/packaging/rules" class="block-card block-card--blue-gray">
<span class="block-card__title">Правила упаковки</span>
<span class="block-card__caption"></span>
</a>

<a href="express/process" class="block-card block-card--blue-gray">
<span class="block-card__title">Как обработать и отгрузить заказ</span>
<span class="block-card__caption"></span>
</a>

<a href="express/settings" class="block-card block-card--blue-gray">
<span class="block-card__title">Настроить склад и график работы</span>
<span class="block-card__caption"></span>
</a>

<a href="express/notifications" class="block-card block-card--blue-gray">
<span class="block-card__title">Уведомления о новых заказах</span>
<span class="block-card__caption"></span>
</a>

</div>
</section>

<section class="block-section">
<h2 class="block-section__title">DBS</h2>
<div class="block-grid block-grid--cols-3">

<a href="dbs/settings" class="block-card block-card--blue-gray">
<span class="block-card__title">Настройки</span>
<span class="block-card__caption"></span>
</a>

<a href="dbs/delivery-times" class="block-card block-card--blue-gray">
<span class="block-card__title">Срок доставки на витрине</span>
<span class="block-card__caption"></span>
</a>

<a href="dbs/tariffs" class="block-card block-card--blue-gray">
<span class="block-card__title">Настроить тариф на доставку</span>
<span class="block-card__caption"></span>
</a>

<a href="dbs/pack-rules" class="block-card block-card--blue-gray">
<span class="block-card__title">Правила упаковки</span>
<span class="block-card__caption"></span>
</a>

<a href="dbs/process" class="block-card block-card--blue-gray">
<span class="block-card__title">Как обработать и отгрузить заказ</span>
<span class="block-card__caption"></span>
</a>

<a href="dbs/call" class="block-card block-card--blue-gray">
<span class="block-card__title">Когда можно звонить покупателю</span>
<span class="block-card__caption"></span>
</a>

</div>
</section>

<section class="block-section">
<h2 class="block-section__title">Для всех моделей</h2>
<div class="block-grid block-grid--cols-3">

<a href="returns" class="block-card block-card--blue-gray">
<span class="block-card__title">Невыкупы и возвраты</span>
<span class="block-card__caption"></span>
</a>

<a href="cz" class="block-card block-card--blue-gray">
<span class="block-card__title">Товары с маркировкой</span>
<span class="block-card__caption">УИН, РНПТ, ГТД и Честный знак</span>
</a>

<a href="communication" class="block-card block-card--blue-gray">
<span class="block-card__title">Чаты с покупателями</span>
<span class="block-card__caption">Вопросы о товарах, чаты по заказам и возвратам, правила общения</span>
</a>

<a href="holidays" class="block-card block-card--blue-gray">
<span class="block-card__title">График работы в выходные</span>
<span class="block-card__caption"></span>
</a>

<a href="antifraud" class="block-card block-card--blue-gray">
<span class="block-card__title">Проверить подозрительный заказ</span>
<span class="block-card__caption"></span>
</a>

<a href="lost" class="block-card block-card--blue-gray">
<span class="block-card__title">Если заказ потерялся</span>
<span class="block-card__caption"></span>
</a>

</div>
</section>

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