I got into an emergency

Traffic accident during an order

The life and health of drivers and passengers on trips using Yandex.Taxi are insured.

If you and a passenger were injured in a traffic accident:

  1. Call 112 and report what happened.
  2. Wait for the traffic police and emergency services.
  3. Find out from the traffic police where and when the accident will be officially investigated.
  4. Contact us and we'll answer all your questions and help you receive an insurance payout.

Insurance for drivers and passengers comes into effect as soon as you tap the Start button in the app, and ends when you tap Complete.

Insurance does not apply in the event of gross traffic violations. Our Support team can explain all the other details.


If you get into an unforeseen situation during a ride, contact us. We'll respond within 15 minutes.