I'm not getting any new orders
Orders are distributed by the system automatically, our team can't assign them manually. This levels the playing field for all drivers.
Sometimes you won't get a new order immediately. This is most often the case when there isn't high demand in the area. If you don't get a new order within 20 minutes, start with these steps:
— Check the Diagnostics section: if you have any order restrictions, you can find the details here
— Restart your phone or tablet
— Check to see if your internet connection is stable
— Close and reopen Yandex Pro
— Tap Go online
If everything is working fine but you're still not getting orders, consider these recommendations:
— Stay closer to downtown
— Go online during rush hours: weekdays from 6:00 to 10:00 and 17:00 to 20:00, and weekends
— Don't park and wait, change your location
— Avoid enabling the Busy status
— Pay attention to surge zones on the map
— Remember that there will be less orders if you're in “Home” or “My destinations” mode, you only accept one form of payment, or you disabled several service classes
If nothing helps, message us and we'll figure it out together.