Solutions to frequent problems
Why am I getting captchas?
If the service receives a lot of similar requests from users or programs, Yandex may ask you for additional verification.
To stop getting captchas too often, disable the VPN and allow cookies in your browser:
Yandex Browser
Microsoft Edge
Google Chrome
Mozilla Firefox
Opera
Safari
I'm asked to complete a task after clicking "I'm not a robot"
Checking the "I'm not a robot" box may not always be enough for the system to tell a real person from a robot. We continually work to improve our algorithms but sometimes ask users to go through additional verification.
In that case, to return to the service page, enter the characters shown in the captcha image and click Submit.
To get a new captcha image, click 
.
Instead of entering characters from an image, you may also choose to enter numbers from an audio captcha:
- Click
. - Listen to the message.
- Enter the numbers you heard in the field below the captcha image.
- Click Submit.
Alert
Yandex only asks you to type characters from an image and never asks you to enter your phone number, send a text message, or retype your username and password. If you are asked to do so, then you have accessed a fake page. Please let us know via the feedback form.
If your browser saves cookies and the task is completed correctly, Yandex will verify that the requests are coming from a human.
If you need to send automatic queries to Yandex, consider using the Yandex XML service.
I can't see the captcha image
If you don't see the captcha image after checking the "I'm not a robot" box, see if the Yandex logo is visible in the upper-left corner of the page:
Not visible
Your browser may be blocking the display of all images:
-
Allow the display of images:
Yandex Browser
Google Chrome
Mozilla Firefox
Opera
Safari -
Clear the browser cache.
-
Reload the page to see if the problem is gone.
Visible
Some extensions (like ad blockers) restrict the display of page content, including captcha images. Try going through all your extensions one by one to find the one causing the issue and disable it:
-
Temporarily disable all extensions in your browser:
Yandex Browser
Microsoft Edge
Google Chrome
Mozilla Firefox
Opera
Safari -
If the captcha image is now visible, re-enable your extensions one by one until you identify the one causing the problem.
-
Disable the extension. You can also contact its developers to notify them of the issue.
-
Clear cache so that the browser doesn't load a previously saved copy of the page with blocked images.
-
Reload the page to see if the problem is gone.
Captcha characters are unreadable
Try doing one of the following:
- Click to get a new captcha image.
- Use the audio captcha instead of the text one.
I don't want to allow all cookies
In your browser settings, add Yandex services that you frequently use to cookie exceptions.
Alert
If the form doesn't open, you may have JavaScript disabled. Enable it in your browser settings and reload the page.