If you can't restore access by yourself for some reason, please fill in the Restore Access form.
Restore access using the form
To request help, fill out the restore access form. First, Yandex.Passport will run an automatic form verification, and your account access may be restored automatically based on the results. Therefore, it is worth your time to try to recall as much information about your account as possible.
In some cases, additional verification may be required, in which case your form is sent to our Support Dept.
How it works
The information you enter is checked automatically, so please try to fill in the text fields as accurately as possible. If you're not sure what your old password is or you don't recall the exact spelling of the full name you entered, try entering everything as you remember it or add other variants (by clicking + next to the field).
The more you can remember about how you used your account and what information your provided within that account, the more likely it is that your access can be restored. At the final step, you will need to attach a copy of your passport photo page or driver's license. We ask that you photograph yourself next to the document so that nobody can access your account by stealing your document.
If, after sending the form, you get a message that “The information you entered doesn't correspond to your account information”, follow these steps:
- Check that you entered the correct username before you started filling out the form. Remember that our recommendations will help you remember your exact username.
- Try answering all of the questions that you think you might remember the answer to.
- Try filling out the form again using the computer or mobile device that you usually access Yandex through.