Contact support

The support service is available 24/7.

To send a message to the support team, select a topic.

New partners

Registration

Fill out the application to join the Yandex Advertising Network. You will need to give us your contact information, payment details, and information about your resource. To learn more about how to fill in the application, see New partners.

Your application to join the Yandex Advertising Network will be reviewed within one of the following timeframes:

  • One day for sites.
  • Two days for mobile apps.

The Yandex moderation team will use this time to check your resource for compliance with our terms and requirements. After moderation is complete, you'll see a message about the moderation results on the Notifications tab.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Resource moderation

Moderation is checking a resource for compliance with the Rules of Participation in the Yandex Advertising Network. Moderation takes less than one day for sites and up to two days for mobile apps. After moderation is complete, you'll see a message about the moderation results in the Notifications tab.

To learn more about the moderation stages and timeframes, see Moderation.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Confirming access to the app

To confirm access to the app, the Yandex Advertising Network uses the developer's email or site specified in the app store. For more information about the confirmation methods, see Ads in Mobile Apps Help.

If the email or site is listed in the store, but they are not displayed in the Yandex Advertising Network interface, fill out the form below to confirm access to the app.

Impressions

Ad placement
  1. Create a site: a single object that brings together all of the placements on your resource. Use the site to configure multiple ad units at once. For more information about creating a site, see the Help (for sites | for mobile apps | for videos).
  2. Create a new ad unit on your site using the visual ad unit builder. The ad code will then be generated based on the specified settings.
  3. Insert the ad code in your site's code.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Setting up ad units

Use the visual ad unit builder to configure the format, CPM floor, and other parameters of your ad units. For more information about the builder, see Setting up impressions.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Blocking a resource due to invalid clicks and impressions

A resource may be blocked if it uses fraudulent methods for getting clicks and impressions. It will be rejected with a message saying The site or app doesn't meet the Rules of Participation in the Yandex Advertising Network for other reasons.

Rule violations

If the site or app violates the Yandex Advertising Network Rules, fill out the form below.

Remuneration and statistics

Documents and payments

You will receive payments from the Yandex Advertising Network each month after reaching the threshold. The threshold depends on your country of residence and type of partnership.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Statistics and monitoring

The Yandex Advertising Network provides tools for analyzing and monitoring statistics: reports, widgets, Telegram notifications, and newsletters. To learn more, see Statistics and monitoring.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Ads in videos

Video ads

Yandex Advertising Network partners can only show video ads if their site's daily traffic exceeds 10,000 users. If your site meets this condition, to enable video ads, contact us using the feedback form. Specify the domain and the link to the site traffic.

To learn how to start serving video ads, see Ads in videos.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Video hosting

If you have any questions about video hosting, fill out the form below.

Other

Ad performance

Your ad performance and your revenue both depend on many factors. If you want to improve your ad performance, please read our general recommendations in Increasing ad efficiency.

If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach the necessary screenshots so that we can help you faster.

Other issues

If you have any more questions, fill out the form below.

If your question doesn't require detailed review, you can:

Write to WhatsApp Go to WhatsApp

Write to chat

Note

Please review your experience after contacting support.

Previous