Support service

You can register and set up Yandex ID. It gives you full access to Yandex services: Yandex.Mail, Yandex.Disk, and much more.

Please choose the topic of your question:

Try to find a solution to your problem on the Problems with logging in to Yandex page. If you can't find an answer there, please specify your question:

Follow our recommendations in Help and try to restore access on your own.

I couldn't restore my password on my own

You may find the solution in the I can't manually reset my password or The password recovery code doesn't work sections. If the problem persists, please contact us.

Follow our recommendations in Help and try to restore your username on your own.

I couldn't restore my username on my own
If you couldn't restore your username on your own, contact us.

To learn how to restore access to an account with two-factor authentication, see Help.

To learn why Yandex may ask you to change your password, go to Help.

To learn about additional verification when logging in to your account, see Help.

This message means that to recover your password, you need to contact the owner of the domain that provided you the mailbox. They can reset your password and tell you the new password. Mailboxes on the domain are managed by the domain owner, so Yandex support cannot help you restore passwords to them.

If you have a tut.by, e-mail.ru, or e1.ru mailbox, you can only change your password in your account area: tut.by account, e-mail.ru account, e1.ru account.

If you are a domain administrator, contact Yandex.Connect support.

Please specify your question:

Do you remember your account password?

To learn how to change the phone number linked to your Yandex ID, see Help.


To change the phone number, you must first restore the password for the username. Follow our recommendations in Help and try to restore access on your own.

I couldn't restore my password on my own

You may find the solution in the I can't manually reset my password or The password recovery code doesn't work sections. If the problem persists, please contact us.


Do you remember your account password?

Use the Change security question page.


Follow our recommendations in Help and try to restore access on your own.

I couldn't restore my password on my own

You may find the solution in the I can't manually reset my password or The password recovery code doesn't work sections. If the problem persists, please contact us.


You cannot change your username. However, you can register a new account and use two email addresses in the same mailbox. Learn more about this in Yandex.Mail Help.

Email addresses that don't have a trash can icon next to them are aliases of your main address, that's why you can't and don't have to delete them. Aliases are simply your addresses in other Yandex domains.

Please specify your question:

Follow our recommendations in Help and try to restore access on your own.

I couldn't restore my password on my own

You may find the solution in the I can't manually reset my password or The password recovery code doesn't work sections. If the problem persists, please contact us.

Read about possible issues with phone numbers in Help.

To learn what to do if you suspect your account might have been hacked, go to Help.

Follow the Log out on all devices link on the Account management page.

After that, you will need to log in to your Yandex account in all browsers and apps.

You can't merge accounts or transfer all data from one account to another.

However, some Yandex services make it possible to transfer data to other usernames. For more info, see the Help for these services.

To learn how to delete an account, see Help.

Follow our recommendations.

You can restore access on your own within 30 days of deleting the account.

I couldn't restore access on my own or more than 30 days have passed
If you couldn't restore access on your own or more than 30 days have passed, contact us.

Linking may not work if the card doesn't support online payments. Also, the card can't be linked if it's not protected with 3D Secure technology. For more info, see Help.

If you encountered another problem, fill out this form:

For more information about the payment history, see Help.

To learn about what messages Yandex might send to you, go to Help.

You can find the information you need in the Help section of that service at yandex.com/support.

Users most often ask:

You will most likely find the information you need on the My services and Yandex Plus page. If you can't find answers to your question, please use the feedback form on the subscription FAQ.

You can read more about issues with Yandex Plus in Yandex Plus Help.

You might find the answer to your question in the Help section on syncing or password managers.

If you don't find an answer to your question, contact Yandex Browser support.

To more quickly find an answer to your question, see Yandex.Mail Help.