Support service

Restore access on the special page

Go to the access management page. You'll need to specify additional data from your account: your phone number, alternate email address, or the answer to the security question.

If this data in your account is outdated (for example, you don't have access to the phone number), fill in the Restore Access form.

Search for the saved password in the browser or your device settings

If you have access to the device on which you are logged in to your account, search for the saved password in the browser or operating system settings.

Instructions for Yandex Browser

Other browsers and iOS and Android operating systems also store passwords. You can learn how to find them in your browser or device manual.

Follow our recommendations in Help and try to restore your username on your own.

There are two possible reasons for such verification: you're logging in with new device or Yandex is asking you change the password.

If you have a device where you're logged in to your account, link your current phone number to the account and log in on another device using an SMS code. If this device is a phone, use a QR code to log in.

There are two possible reasons for such verification: you're logging in with new device or Yandex is asking you change the password.

To resolve most issues, you need to contact your organization's domain administrator. If you don't know who the administrator is, ask the employee who gave you the username and password to log in to your email.

If you are the domain administrator, see general questions in Yandex 360 for Business Help.

We can help if you're required to pass verification when logging in. There are two possible reasons for such verification: you're logging in with new device or Yandex is asking you change the password.

For possible problems with receiving messages, see Confirmation code not delivered.

If this doesn't help to solve the problem, contact support using this form.

If you suspect your account might have been hacked, see Help.

You cannot change your username. However, you can register a new account and use two email addresses in the same mailbox. Learn more about this in Yandex.Mail Help.

You can't merge accounts or transfer all data from one account to another.

However, we can transfer data to other usernames for some Yandex services. For more info, see the Help for these services.

• Yandex.Webmaster: transfer information about a site.
• Yandex.Direct: transfer an ad campaign.
• Yandex.Connect: transfer management of an organization.
• Yandex Music: transfer playlists.
• Yandex Plus: transfer data if you log in to Yandex by phone number.

Linking may not work if the card doesn't support online payments. Also, the card can't be linked if it's not protected with 3D Secure technology.

If you encounter another problem, please fill out the form.

See the FAQ about Yandex ID below. The links will take you to Help pages with relevant information.

• How to set up the app passwords
• How to restore access to an account with one-time passwords
• How to manage account security
• How to view payment history
• How to delete personal data from Yandex services
• How to delete an account