I signed a contract with this company twice and there were no complaints before: all points of the contract were always unconditionally fulfilled. I signed the contract for the 3rd time.
1. Employees give out-of-date advisory information over the phone. 2. The company does not comply with the terms of the contract, moreover, employees, when presenting information, do not even bother to study it. Compensation for payments is delayed, deadlines are negotiated, taken from the ceiling, not prescribed in the contract. Some unimaginable examinations are prescribed according to the doctor's conclusion, provided to the office in the original!!!
I do not recommend contacting this company to anyone if your time and nerves are dear to you!!!!
If you choose an insurance company, I do not recommend it. There is something to compare it with:
1. Climbing recording system - you write to Viber (when another company has an option to record via bot). At the other end, they answer as they want and when they want, often you need to push.
2. To get directions, you need to prove that you need to go there. Not always, but when the recording is repeated, the jokes begin. For example, if we do not write this down, then we do not compensate - you ask for the point and the rules - they throw off a paragraph of the rules that is generally unrelated to the situation.
3. Communication with employees is not pleasant, there is no desire to help from the word in general.
I am served by another company from work, and the child from my husband works in this one, so the attitude in both heaven and earth is not in favor of them. I do not write the name so that they do not shout that these are competitors) in general, game, next year I will enter the child to myself, we need to get rid of this office
I insured myself and the child for 2 years. How I regret choosing a company. The disease was first diagnosed in my son. I had an operation in January. On 24.01.24, I sent a registered letter with all the necessary information to receive the payment. Today, on 02/27/2024, on some basis, the documents began to be considered only on 02/14/2024. And today I was informed by phone that the review of documents was extended again for 9 working days. Their expert doctor cannot draw conclusions. I remind you that the disease was detected initially in the fall of 2023 and the child was immediately scheduled for surgery in January 2024. All this information is in the medical documents.