How to get the Yandex Disk program logs

To get the Yandex Disk program logs:

  1. Open the Help menu.
  2. Hold Ctrl and click View help. The folder with the selected ZIP archive will open automatically.
  3. Attach this archive to the feedback form or to your email.

If you can't attach the archive to the email, upload it to your Yandex Disk through your browser and provide a public link to it in your email.

If the program does not install or does not start, retrieve the logs manually:

  1. Open the Finder, copy the address %LOCALAPPDATA%\Yandex\Yandex.Disk.2 and insert it into the address bar. Click Enter. Archive the contents of the folder that opens.
  2. Do the same for the folder %LOCALAPPDATA%\CrashDumps.
  3. Attach the archives to the feedback form or to your email to support.
  1. Open the Finder, copy the address %USERPROFILE%\Local Settings\Application Data\Yandex\Yandex.Disk.2 and insert it into the address bar.
  2. Click Enter.
  3. Archive the contents of the folder that opens and attach this archive to the feedback form or to your email.

If you can't attach the archive to the email, upload it to your Yandex Disk through your browser and provide a public link to it in your email.

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