Learn about changing the URL letter case, what it can affect, what are the requirements for changes, and what are the terms of information updates, in the URL letter case section.
If you still have questions, specify the topic:
The request is accepted, but there are no changes in the search results. Changes are displayed in the search results within two weeks after the request is sent. If the URL letter case doesn't change in the search results in two weeks, please let us know:
The request was rejected by mistake Another question about the URL letter case
Learn more about the address snippet and other ways to display business information in the Yandex services in the Information about the organization section.
If the incorrect address is a part of the page description (not the address snippet), choose the “Site title and description” option from the list, describe the situation in as much detail as possible, and provide screenshots.
Specify your question about the address snippet:
Question about the “Addresses on the map” label. The “Addresses on the map” label is displayed if the organization has two or more addresses in the same region. When you click the label, you can see the organization addresses on Yandex.Maps. In this case, the snippet doesn't display the address and phone number.
If your organization has one address but the snippet displays the “Addresses on the map” label, check the information in Yandex.Directory. To ask about editing information in Yandex.Directory, use this form.
The address snippet isn't displayed for the site The address snippet is displayed if the site is in the Top 30 Yandex search results. It uses the organization details published in Yandex.Directory:
The main page of the site is specified (for example, http://example.com).
The site address is the same as in Yandex.Webmaster – either with or without the www prefix and with the HTTP or HTTPS protocol.
The organization's contact information (city, street, house number) is specified fully.
How do I change the phone number or address in the snippet? To change the contact information in the address snippet, edit the organization card in
Yandex.Maps:
Find the organization in Yandex.Maps and click the Edit link.
In the form that opens, enter the correct information about the organization.
The address snippet data is usually updated within a week after you change the organization card.
If you have a question about editing the organization card in Yandex.Directory, use this form.
Other questions about the address snippet
We recommend that you read about forming sitelinks and managing them in the Yandex.Webmaster service.
If you still have questions about sitelinks, fill in the form below:
You can find detailed information about favicon in the Help sections:
If you still have questions, specify the topic:
Favicon for my site isn't displayed If you followed all the guidelines for favicon placement, it should be indexed and appear in search results within about two weeks.
The site favicon disappeared The favicon might disappear from search if it wasn't added to the database during the latest update. This is possible if the favicon, site, or host was unavailable during indexing by the special robot.
Also make sure that the favicon is placed correctly. If it is specified correctly, wait for the next update of the favicon database, which takes about two weeks.
The wrong or outdated favicon is displayed in search results This may happen if:
Different site favicons are placed at different URLs. If a site can be accessed at URLs with or without the "www" prefix and over both the HTTPS and HTTP protocols, make sure that the favicon is the same everywhere, or that it is the correct one to index for each of the sites.
The site is temporarily unavailable. In this case, the robot might download the hosting favicon from the site's parked page.
If these causes are resolved and you've followed the guidelines for placing the favicon, the changes will appear in search results within two weeks after they are crawled by the robot.
General question about favicon indexing
Yandex supports only examples of partner programs listed in the What data can be sent? section and the markup presented in the Semantic markup section (Schema.org, Open Graph, JSON-LD and microformats).
To learn more about creating and changing the site title and description, see the Snippet section.
You can read about search suggestions in the Search Help section.
You can read about automatic correction of search queries in the
Search Help section.
