Support
If you didn't find the information you need in the Help sections, contact us. The best thing about that is that you can send us screenshots, links, and videos. That will help us solve your problem faster. Specify what the issue is about:
We can only help you with issues related to company placement on Yandex Maps.
What was your request about?
Requests to add a business can take 3-4 days to process. You can check the status in the Waiting for approval tab.
If more time than that has passed, contact us.
Contact the customer service department
The business might already be in our database. Try searching Yandex Business for it by name, phone number, or website.
Have you found your company in the database?
Go through the verification procedure: get the code and confirm your rights to the company.
According to our rules, only businesses with an actual address where customers can visit are published to Yandex Maps.
For additional verification, please send us a video that shows:
- The facade of your building with the address.
- The sign with your company name.
- The interior of your office.
The video must be shot without interruptions and submitted as a single file. If you can't submit a video, send us the rental agreement for the address listed in the company card.
If your company is a medical institution or a scrap metal collection point, it can only operate with a license per current legislation. In this case, please send us a scan of your license.
Contact the customer service department
Requests to change company information can take 3-4 days to process. If more time than that has passed, contact us.
Contact the customer service department
The changes you made might not comply with the rules.
Did you find a mistake?
Make changes that comply with the rules and resubmit the request.
Contact the customer service department
Perhaps too little time has passed. Changes appear on the map in 2-3 days. Please wait a little longer.
Have the changes appeared on the map?
Contact the customer service department
An automated operator will be trying to reach you at the number in the request within 24 hours. The request will then be passed on the call center. A call center operator will call you back within three days and tell you the code.
You can request the code again in the Yandex Business account after 24 hours and wait for the call from an automated operator.
Did you get the code?
Go to the Requests page and open the Requests for confirmation tab. Click Enter code and enter the verification code.
Contact the customer service department
You can only confirm your rights to a business using a phone number you have access to. If the number is incorrect, correct it.
- In the company profile in Yandex Maps, click Edit information → Incorrect information.
- Add or correct the phone number.
- At the bottom of the page, click Send.
You request will be reviewed within three days.
Alert
To add a new number to your profile, publish it on your company's website or confirm the change to the operator who calls your old number.
As soon as the number appears in your profile, you can request the code to confirm your rights.
If the automated operator gave you an invalid code, contact us.
Contact the customer service department
Photos deleted in your account will be removed from Yandex Maps within a day. Please wait.
- On the company page, go to the Photos tab.
- Click and hold a photo and drag it to where you want it.
The “Verified” icon is given to businesses that meet the following requirements:
- The business owner has confirmed their rights to the company.
- All the required sections in their Yandex Business profile are filled in with at least three photos added.
- The owner updates company information at least once a quarter.
You may not meet all the requirements for getting the icon.
Are all the requirements met?
Check your card's completion percentage in the account, update your company information, and add photos. The information in the Yandex Business database will be updated within 1–2 days, and you'll get the icon.
Contact the customer service department using the feedback form. Be sure to provide a link to your company in Yandex Business.
Contact the customer service department
The business owner can entrust another person — a representative — to manage data in Yandex Business. To do so, go to Accesses, click Add, and enter the representative's username.
Company information will show up in your account if you confirm your rights to the company:
- Log in to Yandex Business using the username the company is linked to.
- On the Businesses page, go to the Waiting for approval tab. Click Confirm next to the company name.
- Get the verification code and enter it to confirm your rights. Learn more.
You may not have confirmed your rights to the company.
- On the Businesses page, go to the Waiting for approval tab. Click Confirm next to the name of the company.
- Get the verification code and enter it to confirm your rights. Learn more.
Contact the customer service department using the feedback form. Be sure to provide a link to your company in Yandex Business.
Contact the customer service department
The company placemark could be outside the building.
- On the company page, go to the Info tab.
- In the Address block, specify a location for the placemark: zoom in on the map and make sure the placemark is located within the building.
Is the placemark within the building?
Move the placemark and click Editing current address. Once you make the changes, the information on Yandex Maps will be updated within three days.
If you just moved the placemark, please wait. Once you make the changes, the information on Yandex Maps will be updated within three days.
If more than three days have passed since you moved the placemark or it was positioned correctly from the start, contact the customer service department using the feedback form. Be sure to provide a link to your company in Yandex Business.
Contact the customer service department
Describe your issue in detail: provide a link to the company on Yandex Business and request examples.
Contact the customer service department
Contact the customer service department
If you didn't find the information you need about chain placement in Yandex Business in the Chain management, Updating data via XML files or Updating data via CSV files sections, you can find it below, or you can contact support.
To combine businesses into a chain, submit a request using the form below.
When the chain information is added to the Yandex Business database, a notification will be sent to the email address you entered. It usually takes about two days to add a new chain and link the branches.
For additional verification, please provide the rental agreements for each branch. That will help us make sure the company really exists so our users can visit it.
Combine branches into a chain
You can add a branch to a chain on the Businesses page.
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To add your company from Yandex Business to a chain, click next to the name of the chain and select Add a branch to the chain. Select a company from the list and click Add to this chain.
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To create and add a new branch to a chain, click next to the name of the chain and select Create branch. In the Add a branch to the chain pop-up window, enter the branch's address, phone number, business hours, and other information, and then click Add.
The new branch is included in the chain after data is verified within 5 days. No additional verification is required.
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On the chain page, go to Branches. Under Branch management, choose Manually.
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Select a company and click Exclude from chain. The business remains on Yandex Maps and linked to your account but will no longer be part of the chain.
To change the general chain attributes, submit a request using the form below.
Contact the customer service department
The company's placemark can't be completely removed from Yandex Maps since we decided to keep information about closed companies. That gives users access to both up-to-date and archived information about companies.
If a branch moved, go to its page in Yandex Business and change the address. That will initiate the relocation procedure.
You can set a geofilter for a chain in Yandex Business. That will create a separate chain that only includes branches located in a specific region. Different links are automatically created for the chains, and they're shown in the account as independent chains. The information on Yandex Maps is not duplicated.
Please make sure the region is set for the chains in your account (this may be a city or region listed under the chain name). If that is the case, you can click Hide from my account.
If you're not able to resolve the issue yourself, please send us the username of the account you use to manage your company information in Yandex Business.
Contact the customer service department
Cards that make up a chain are standardized with chain information (name, phone number, business category, website) that is the same for all of them. If you want to edit chain information, submit a request using the form below.
Contact the customer service department
Contact the customer service department
If your question has to do with the placement of online businesses and you weren't able to find the answer in the Quick start or Confirm your ownership rights to the company sections, enter it in the form below.
If your question is about a company not associated with your account, ask it using the form below.
We try to be objective, so we don't remove reviews that reflect a user's subjective opinion while remaining consistent with the requirements. You can respond to the review in your account and find out why the user was dissatisfied. Learn more.
If you still have questions, contact us.
Feedback form
If the review is not published within a few days, it didn't pass moderation for one or more of the following reasons:
- It doesn't comply with the rules.
- It was rejected for violating the service's terms and conditions.
If you don't agree with the results of moderation, contact us.
Feedback form
Reviews may disappear for the following reasons:
- The user deleted their review from the profile.
- The review was removed from publication after an additional check for compliance with our rules or any other rules established by Yandex.
If you still have questions, contact us.
Feedback form
We've hidden the rating for companies and objects for which it is irrelevant. To get more information about such places or share information about them, see the Reviews section.
Categories where the rating isn't displayed:
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If the rating disappeared, but your company doesn't belong to the categories from the list, write to us.
Feedback form
The business rating is an aggregate score of the company's performance quality and popularity according to Yandex users. It isn't equal to the arithmetic mean value of all scores. The calculation formula is more complex and takes into account many factors. Learn more.
If the rating is significantly lower than the user scores, write to us.
Feedback form
If the company has no rating, it means that there aren't enough reliable scores. Their number may vary depending on the source or author of the score.
For more information about the rating, see Help.
If your company has a lot of scores but no rating, write to us.
Feedback form
If you have questions about the interface, contact us.
Feedback form
If you have a question about reviews and ratings, and you couldn't find the answer in the Manage reviews and Business rating sections, contact us.