Technical help

How can I view message headers?

By default, only the body of the message and the header showing From, To, Date, and Subject are displayed in the user's mailbox.

The full message headers contain detailed information about the email message:

  • Exact time the message was sent and delivered
  • Encoding
  • Message type
  • Message path from the sender's server to the recipient
  • Protocol used for receiving the message

Information from the message headers can help fight spam or resolve a technical issue with your mailbox.

To view email properties in Yandex.Mail, click and then Message headers on the email page.

You can also view the full source of the message in any of the email clients that you use or in other email services.

Viewing message headers in email clients

Microsoft Outlook 2010 and higher
  1. Open the email in a separate window by double-clicking it in the email list.
  2. Click the icon in the Tags section.
Microsoft Outlook 2007 and older

Right-click the email and choose Message parameters.

Outlook Express

Right-click the email and choose Properties. Go to Details and copy the text there.

Mozilla Thunderbird

Open the email and click on Other actions → Show source .

The Bat!

Right-click on the message and select Special → Source text of the message.

Apple Mail

Select the message in the menu and go to View → Message → Long headers.

Viewing message headers in other email clients

Gmail

Open the message. In the More menu, select Show original.

Outlook.com

If you use Outlook.com, Hotmail.com, or Live.com, open the message, go to the Actions menu, and select View source text.

Yahoo

Open the message, go to the Actions menu, and select Full header.

How do I download the original letter?

Select your browser:

Yandex.Browser

Open email properties and click Save in the browser address bar.

Google Chrome

Open email properties and click Save in the browser address bar.

Mozilla Firefox

Open email properties, right-click anywhere on the page, and select Save as.

Internet Explorer
  1. Right-click anywhere on the page and choose Select all.
  2. Right-click the selected text and choose Copy.
  3. Open Notepad and paste the copied text.
  4. Click File → Save as in the menu.
  5. In the File name field, enter yandex_email.eml.
  6. In the File type field, choose All files.
  7. Click Save .
Edge
  1. Right-click anywhere on the page and choose Select all.
  2. Right-click the selected text and choose Copy.
  3. Open Notepad and paste the copied text.
  4. Click File → Save as in the menu.
  5. In the File name field, enter yandex_email.eml.
  6. In the File type field, choose All files.
  7. Click Save .
Safari
  1. Right-click anywhere on the page and choose Save page as.
  2. In the Format field, choose Page source.
  3. Click Save .
  4. In the Save plain text popup window, click Don't add.

How do I copy an email address?

  1. Open the message.
  2. Highlight the address in the browser's address bar.
  3. Right-click the selected text and choose Copy. You can paste the copied address in an email to support. It will help solve a technical problem in your inbox.

How can I take a screenshot?

A screenshot is a snapshot of your computer or mobile device screen that you create using standard tools or a special program.

To learn how to take screenshots, see How to take screenshots.

How can I configure how mailto links are handled in different browsers?

mailto links are links that contain an email address and open the mail program. To use them to go directly to the Yandex.Mail compose message page, configure the mailto protocol handler in your browser.

  1. Yandex.Browser
  2. Mozilla Firefox
  3. Google Chrome

Yandex.Browser

Yandex.Mail offers to set the protocol handler:

  1. Log into your Yandex.Mail account.
  2. Click the icon in the right part of the SmartBox.
  3. Click Allow.
  4. Click Done.

Mozilla Firefox

  1. Click  → Settings.
  2. Select Applications → mailto.
  3. Select Use Yandex.Mail in the right.

Google Chrome

  1. Go to the Yandex.Mail page.
  2. Click the icon in the address bar.
  3. Select Allow → Done.

How can I copy a message from the error console?

Information from the error console can help resolve a technical problem with your mailbox caused by software conflicts (browsers, extensions and addons, firewalls, antivirus programs, etc.).

Chromium-based browsers (Yandex.Browser, Google Chrome)

To open the error console:

  1. Use the keyboard shortcut Ctrl + Shift + I or choose Tools → Developer tools in the menu.
  2. Go to the Console tab.
  3. Go to the Filter  → Errors menu.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

Internet Explorer 8 and higher

To open the error console:

  1. Press the F12 button or select menu option Developer tools.
  2. Go to the Console tab.
  3. Right-click the mouse in any area of the console and disable the options Warnings, Messages and Log. Leave the Errors option selected.

Perform actions that cause the error. If any messages appear in the console, right-click the mouse in any area of the right column and choose Copy all.

Mozilla Firefox

To open the error console, press the keyboard shortcut Ctrl + Shift + J or click in the upper right-hand corner and select the menu option Web development → Browser console. Make sure that the Errors option is checked in all tabs — click the icon in each tab.

Attention. Clicking the name of the tab rather than the icon disables error checking. Make sure that error checking is enabled (the tab is blue).

Perform actions that cause the error. If any messages appear in the console window, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

Opera

Open the error console. Click the Opera button in the top-left corner and select More tools → Enable developer tools.

To open the error console, press Ctrl + Shift + I or go to the menu Developer tools → Web inspector. In the window that opens, go to Console.

To open the error console:

  1. Use the keyboard shortcut Ctrl + Shift + I or choose Developer tools → Web inspector in the menu.
  2. Go to the Console tab.
  3. Go to the Filter  → Errors menu.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

Safari

Open the error console. To do this, click the icon in the top-right corner of the screen, open the Preferences → Advanced menu, and check Show Develop menu in menu bar.

To open the error console, press Ctrl + Alt + C or click in the top-right corner of the screen and choose Develop → Show error console. In the window that opens, go to Console.

Perform actions that cause the error. If any messages appear in Errors, expand the window to fit the entire screen and take a screenshot of the contents. Take several screenshots if you need to scroll down to view the entire contents.

For additional information, you can also take a screenshot of Network contents.

How can I enable Java or JavaScript in different browsers?

For Yandex.Mail to work correctly, you need to enable JavaScript support in your browser.

Yandex.Browser

  1. Open the Settings menu and click Show advanced settings on the bottom of the page.
  2. Click Content settings. In Javascript, check Allow JavaScript on all websites.
  3. Click OK to save changes.

Google Chrome

  1. Open the Settings menu and click Show advanced settings on the bottom of the page.
  2. Click Content settings. In Javascript, check Allow all sites to run JavaScript.
  3. Click Done to save changes.

Internet Explorer 6 and higher

  1. Open the Service  → Browser properties menu.
  2. In the Security tab, select the Internet zone and click Custom level.
  3. Set Active Scripting and Run scripts of Java applications to Enable.
  4. Click OK to save changes and restart Internet Explorer.

Mozilla Firefox

In Mozilla Firefox 23 and higher, you do not need to enable JavaScript manually as it is enabled by default.

Opera

  1. Open Opera → Settings.
  2. Go to the Websites tab. In the Javascript section, set Allow all sites to run JavaScript.

Safari

  1. Click the icon in the top-right corner of the screen and open the Preferences → Security menu.
  2. In Web content, check Allow Java and Enable JavaScript.

What does the “read-only” mode mean?

If Yandex.Mail is undergoing maintenance, you will see the message Our servers are currently undergoing scheduled maintenance. Therefore, you can currently only use your mailbox to read and send messages at the top of the page (in the two-panel interface) or in the bottom-left corner of the page (in the three-panel interface).

During maintenance, your mailbox is only available for sending messages or viewing those you have already received. You cannot make any changes, for example, by moving messages to other folders or changing mailbox settings.

The “read-only” mode may display an outdated status of your mailbox. If you have received or sent messages, they will not appear in the list of messages until maintenance has been completed.

On completion of maintenance, mailbox details will be updated and all messages received and sent during maintenance will be visible.

How can I disable sender profile pictures?

To hide sender profile pictures from each line of the message list, open Settings  → Other, uncheck show sender's profile picture, and save changes.

Why am I required to enter captcha numbers during authorization?

Captcha numbers appear when logging into your mailbox if:

  1. A wrong username or password has been entered several times in a row. Check if you are entering correct details. If you are using a mail program or a built-in email client in Opera, make sure your details are entered correctly.
  2. If your LAN settings allow several users to use one network address, Yandex identifies them as one visitor. In this event, captcha numbers may appear if other users in your network unsuccessfully attempted to log into Yandex. Contact your network administrator to resolve the problem.
  3. Many similar letters were sent from your mailbox — our system considers your account suspicious. For more information, see I got the message “"This message cannot be sent because it looks like spam"”.

You should also check your computer for viruses because some malware is used for automatic password matching.