Logging in and out

Log in

Which email service do you want to use in the app?

  1. Select Yandex in the list of email services.
  2. Enter your Yandex login and password.
    Note. If you are configuring email delivery from a mailbox such as “login@yandex.com, your username is the first part of the address before the “@” symbol. If you are usingYandex.Mail for Domain, enter your full email address as the login. If you have two-factor authentication enabled, use the one-time password generated by the Yandex.Key app.
  3. Tap Log in.
  1. Select the desired service from the list of available mail services.
  2. Enter the login and password you use for accessing this service.
  3. Grant Yandex access to your mailbox.
    Note. Yandex needs to access your mailbox to send emails via the Yandex.Mail app. Yandex will not use your mailbox in any way without your consent.
  4. Tap Log in.

For more information, see Manage all your mailboxes in Yandex.Mail.

  1. Select Yandex in the list of email services.
  2. Enter your login and password.
    Note. Enter your full email address (for example, login@qip.ru) as the login.
  3. Tap Log in.
  1. In the list of email services, select Other email service.
  2. In the Login field, enter your full email address (for example, cheshire.cat@forestmail.com).
  3. Tap Next.
  4. Enter your mailbox password.
  5. Tap Log in.
Unable to determine the IMAP and SMTP settings

If you see this message, it means the app can't automatically connect to your mailbox. Tap Manual setup and enter the following parameters:

IMAP server
  • IMAP server: imap.yandex.com
  • Port: 993
  • SSL encryption: Enable

Tap Next.

Incoming Mail Server (SMTP)
  • STMP server: smtp.yandex.rucom
  • Port: 465
  • SSL encryption: Enable
Tap Next.

Add a mailbox

You can use multiple mailboxes at the same time (for example, one for work and one for personal mail) and easily switch between them. To add the mailboxes in the app, do the following:

  1. Pull the screen to the right.
  2. Tap the icon at the top of the screen.

To switch to another mailbox, do the following:

  1. Pull the screen to the right.
  2. Tap on the image of the account you want to switch to.

You can also switch to another mailbox from your device's home screen:

  1. Tap and hold the Yandex.Mail app icon.
  2. Select the desired mailbox from the list that opens.

Login with a password

To protect your account, you can enable logging in using a password. To do this:

  1. Pull the screen to the right.
  2. Go to Settings → General.
  3. Enable Login using password.
  4. Select and enter your password, then re-enter it.

Yandex.Mail will ask for your password every time you log in to the app.

Login with Face ID

Note. Face ID is supported on iPhone X and higher and iPad Pro (11 inches) and higher.

You can configure logging in to your mailbox with Face ID. To do this:

  1. Pull the screen to the right.
  2. Go to Settings → General.
  3. Enable Login using password.
  4. Select and enter your password, then re-enter it.
  5. Enable Face ID.

When you enable logging in with Face ID, logging in with a password is automatically enabled. You can log in to the app with either Face ID or a password.

Quick start

You can select a mailbox, search, and compose a message directly from your device's home screen. To do this:

  1. Tap and hold the Yandex.Mail app icon.
  2. In the context menu that appears, select one of the available options.

Quit

Method 1
  1. Pull the screen to the right.
  2. Tap and hold the image of the account.
  3. Confirm logout of your account.
Method 2
  1. Pull the screen to the right.
  2. Click Log out.
  3. Confirm logout of your account.

Problems logging out

There's no connection to the server

Check whether you have internet access (the Yandex.Mail app doesn't open when you're offline):

  • Are you connected to a mobile network?
  • Do you have sufficient phone credit?
  • Can you use another internet connection, like Wi-Fi?

I forgot my password. What do I do?

You can recover your forgotten password on the access recovery page.

I forgot my login. What do I do?

If you forgot your username, try to use the tip on the access recovery page. This tip can help if you recently accessed your Yandex account on the same mobile phone.

Also, try to reach out to people you have corresponded with. Your recipients might remind you which email address you emailed them from.

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Select Help and support under the list of folders.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When sending a request from the app, our specialists can view all the relevant technical information to better help you.If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form.