Logging in and out

Log in

Which email service do you want to use in the app?

  1. Select Yandex in the list of email services.
  2. Enter your Yandex login and password.
    Note. If you are configuring email delivery from a mailbox such as “login@yandex.com, your username is the first part of the address before the “@” sign. If you are using Yandex.Mail for Domain, enter your full mailbox address as the login.If you have two-factor authentication enabled, use the one-time password generated by the Yandex.Key app.
  3. Tap Log in.
  1. In the list of email services, select Mail.Ru.
  2. Enter the login and password you use to access this service.
  3. Grant Yandex access to your mailbox.
    Note. Yandex needs to access your mailbox to send emails via the Yandex.Mail app. Yandex doesn't perform any actions with your mailbox without your consent.
  4. Tap Log in.
  1. In the list of email services, select Google.
  2. Enter the login and password you use for accessing this service.
  3. Grant Yandex access to your mailbox.
    Note. Yandex needs to access your mailbox to send emails via the Yandex.Mail app. Yandex doesn't perform any actions with your mailbox without your consent.
  4. Tap Log in.
  1. In the list of email services, select Outlook.com.
  2. Enter the login and password you use to access this service.
  3. Grant Yandex access to your mailbox.
    Note. Yandex needs to access your mailbox to send emails via the Yandex.Mail app. Yandex doesn't perform any actions with your mailbox without your consent.
  4. Tap Log in.
  1. In the list of email services, select Hotmail.
  2. Enter the login and password you use to access this service.
  3. Grant Yandex access to your mailbox.
    Note. Yandex needs to access your mailbox to send emails via the Yandex.Mail app. Yandex doesn't perform any actions with your mailbox without your consent.
  4. Click Enter.
  1. In the list of email services, select Rambler.
  2. Enter your username and password on this service.
  3. Grant Yandex access to your mailbox.
    Note. Yandex needs to access your mailbox to send emails via the Yandex.Mail app. Yandex doesn't perform any actions with your mailbox without your consent.
  4. Tap Log in.
  1. In the list of email services, select Yahoo!.
  2. Enter the login and password you use for accessing this service.
  3. Grant Yandex access to your mailbox.
    Note. Yandex needs to access your mailbox to send emails via the Yandex.Mail app. Yandex doesn't perform any actions with your mailbox without your consent.
  4. Tap Log in.
  1. Select Yandex in the list of email services.
  2. Enter your login and password.
    Note. Enter your full email address (for example, login@qip.ru) as the login.
  3. Tap Log in.
  1. In the list of email services, select Other email service.
  2. In the Login field, enter your full email address (for example, cheshire.cat@forestmail.com).
  3. Tap Next.
  4. Enter your mailbox password.
  5. Click Enter.
Unable to determine the IMAP and SMTP settings

If you see this message, it means the app can't automatically connect to your mailbox. Tap Manual setup and enter the following parameters:

IMAP server
  • IMAP serverimap.yandex.com
  • Port993
  • SSL encryption — enable option

Tap Next.

Incoming Mail Server (SMTP)
  • STMP serversmtp.yandex.rucom
  • Port465
  • SSL encryption — enable option
Tap Next.

Add mailbox

You can use multiple mailboxes at the same time (for example, one for work and one for personal mail) and easily switch between them. To add the mailboxes in the app, do the following:

  1. Pull the screen to the right.
  2. Tap the icon at the top of the screen.

To switch to another mailbox, do the following:

  1. Pull the screen to the right.
  2. Tap on the image of the account you want to switch to.

Log out

Temporarily disable a mailbox

To temporarily disable one of your mailboxes, follow these steps:

  1. Pull the screen to the right.
  2. Tap Settings (under the list of folders and labels).
  3. Select the account you want to disable.
  4. Disable the Use this address option.

Delete a mailbox from the app

To permanently delete a mailbox from the app, follow these steps:

  1. Open your smartphone settings.
  2. In the Accounts block, select Yandex.Passport.
  3. Tap on the account you want to delete.
  4. Tap the icon  → Delete account and confirm the deletion.

Contact support

If you are having problems with the Yandex.Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Tap Help and feedback under the folder list.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. Besides, when you send your request directly from the app, it lets the support specialists see some technical details that can help resolve the issue.

If the app crashes unexpectedly and you can't use it to contact us, please send an error message via the feedback form.