Questions and answers

I can't generate product ads

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Make sure that there is money in the account. Ad generation won't start if there isn't any money.

I can't generate ads from a feed (via a link or uploaded from a computer)

Make sure that the conditions are met:

Your feed meets the requirements.
The feed contains offers that match the filter condition:
- If the filter has the Only in stock parameter selected, the feed must show products with the attribute available = "true". If the criteria includes other filters, such as products from a certain category, then there must be products of this category in stock.
- When configuring a filter by manufacturer, in the feed there must be a product with the vendor element. The value of this element must match the value specified in the filter.
- If a filter based on the categoryId parameter is applied, there must be products from that category in the feed. If there are no products in that category, product ads won't generate for it. If the parent category (a category that has nested categories with the parentId attribute) has a sub-category that contains products, the filter configured for the parent category that has no products won't work.

I can't generate ads from products found on my site

Make sure that the conditions are met:

Your site meets the requirements.
Your site is available.
Your site has products that match the filter conditions:
- Title matches the title of the product on the site.
- Site sections match the links to product pages.
  
  Good site page
  
  Bad site page
  
  Page contains links to products.
  
  Page contains a list of product categories and not links to products.
- Product link matches the one on the site.
- Product price matches the price on the site.

I can't generate ads created from manual product management

Check that the products in the product profile meet the filter conditions:

If the filter has the Only in stock parameter selected, make sure that the product is in stock and available on the site.
When applying a filter by the Manufacturer parameter, make sure that the element value is included in the product profile and matches the filter.
If you set a filter by the Category parameter, make sure that the element value is included in the product profile and matches the filter.

I can't create ads for catalog pages

Alert

Make sure that there is money in the account. Ad generation won't start if there isn't any money.

I can't generate ads from a feed (file uploaded from a computer)

Ads for catalog pages may not generate if the CSV file requirements aren't met.

I can't create ads for catalog pages found on my site

Make sure that your site meets the requirements.

Questions?

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Our customer service department can only help you with the campaigns created under the same username you use to contact us. You can check your username by opening ya.ru in another browser tab. Our team can access your data only when processing your request.

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