---
metadata:
- name: generator
content: Diplodoc Platform v5.52.0
alternate:
- https://yandex.com/support/direct/en/product-campaign/moderation.md
- https://yandex.com/support/direct/ru/product-campaign/moderation.md
- https://yandex.com/support/direct/tr/product-campaign/moderation.md
- https://yandex.com/support/direct/zh/product-campaign/moderation.md
- href: en/product-campaign/moderation.md
type: text/markdown
title: Markdown version
- href: ../llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/direct/en/llms.txt
# Ad moderation and payment
After you create your campaign, our moderators check it for compliance with the [advertising requirements](https://yandex.com/support/direct/en/moderation/adv-rules.md).
Ads for products and ads for stores are checked separately. If your products belong to a category that [has special placement conditions](https://yandex.com/support/direct/en/product-campaign/product-campaign-requirements.md) so that their ads can't be placed in a product campaign, you will see a warning in the moderation status on the campaign page. Your moderation results will also be emailed to the mailbox you provided when registering in Yandex Direct.
Some campaign elements are moderated separately (for example, images). If one or more elements fail moderation, the campaign starts without them. The moderation status and comments are shown on the campaign page. You can delete or edit elements that failed moderation. The edited elements are re-submitted for moderation and added to the campaign if they pass.
Your ads will start running as soon as Yandex [processes your payment](https://yandex.com/support/direct/en/payments/payment-methods.md).
When you launch a campaign, its page shows basic information about its settings. To edit an active campaign, click the parameter that you want to change. Some parameters can't be edited (for example, **Site**). Edited parameters have to be moderated again.
#### Have questions? {#questions}
{% note alert %}
Our customer support can only assist you with campaigns linked to the username you are contacting us from. You can check your username by opening [ya.ru](http://ya.ru/) in another browser tab. Our team can access your data only when processing your request.
{% endnote %}
Scan the QR code or tap it to follow the link.
If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.
{% cut "Call" %}
You can contact us from 10:00 to 19:00 (UTC+3) by phone:
**Moscow**: [+7 495 139-91-93](tel:+74951399193)
**Russia**: [8 (800) 700-47-45](tel:88007004745) (toll-free within Russia)
To access campaigns, the customer service specialist will need your [PIN](https://yandex.com/support/direct/en/troubleshooting/pin-code.md).
{% endcut %}
{% cut "Leave a message" %}
{% endcut %}
