---
metadata:
- name: generator
content: Diplodoc Platform v5.54.2
alternate:
- https://yandex.com/support/direct/en/payments/docs.md
- https://yandex.com/support/direct/ru/payments/docs.md
- https://yandex.com/support/direct/tr/payments/docs.md
- https://yandex.com/support/direct/zh/payments/docs.md
- href: en/payments/docs.md
type: text/markdown
title: Markdown version
- href: ../llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/direct/en/llms.txt
# Paperwork
## How do I sign a contract? {#contract}
Yandex Direct uses offer agreements. Such a contract is convenient because while being legally binding and having full legal effect, it does not need to be signed by both parties.
The invoices you pay form an integral part of your offer contract. By paying, you accept the offer. Once the payment is made, we begin operating under the contract.
To read the Yandex Direct offer agreement, please go to the [legal documents](https://yandex.com/legal/oferta_direct_ch/) section.
## Payment history and reporting documents {#history}
In [Yandex Balance](https://balance.yandex.ru), you can generate documents related to your settlements with Yandex for a selected period. To request a reconciliation report for your account:
1. In the left menu, click **Reconciliation reports**.
2. In the dropdown lists to the right, select:
- Company
- Contract number and validity period (optional)
- Payer
- Reconciliation report period. You can only select a closed period: an entire month.
3. Click **Enter your email address**. If you've previously selected a payer, their address will have already been filled in. To change your email address, enter a new address and click **OK**.
4. Click **Order**.
Reconciliation reports are generated within a few hours. The requested statements will be sent to the specified email address and will be available for download on the **Reconciliation reports** page.
To view all the reconciliation reports for an account across all payers for a certain period, click the **Mutual settlement report** button. Specify the start and end dates and click the **Show** button.
To download a detailed report, click the **Advanced report in Excel format** button.
{% note info %}
The Online Reconciliation Act is formed only for payers who make money transfers to “YANDEX” LLC (Russia).
{% endnote %}
To receive regular reconciliation reports for the given payer's Taxpayer Identification Number (INN), please contact the [customer service department](#questions). In your request, please specify:
- The document number for a paid invoice, certificate of services rendered, or universal transfer document.
- The payer's Taxpayer Identification Number (INN) you want to get reconciliation reports for.
- Frequency of document receipt (monthly, quarterly, or yearly).
After your application is approved, you'll receive reconciliation reports on the 15th day of each month, quarter, or year in PDF format to the email address specified in the payer's information.
## Request documents {#request-documents}
If you couldn't request documents using Yandex Balance, write to us using the form below or contact us [by any other available means](#questions).
{% cut "Request documents" %}
{% endcut %}
#### Have questions? {#questions}
{% note alert %}
Our customer support can only assist you with campaigns linked to the username you are contacting us from. You can check your username by opening [ya.ru](http://ya.ru/) in another browser tab. Our team can access your data only when processing your request.
{% endnote %}
Scan the QR code or tap it to follow the link.
If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.
{% cut "Call" %}
You can contact us from 10:00 to 19:00 (UTC+3) by phone:
**Moscow**: [+7 495 139-91-93](tel:+74951399193)
**Russia**: [8 (800) 700-47-45](tel:88007004745) (toll-free within Russia)
To access campaigns, the customer service specialist will need your [PIN](https://yandex.com/support/direct/en/troubleshooting/pin-code.md).
{% endcut %}
{% cut "Leave a message" %}
{% endcut %}
