---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.com/support/direct/en/moderation/categories/telemed.md
  - https://yandex.com/support/direct/ru/moderation/categories/telemed.md
  - https://yandex.com/support/direct/zh/moderation/categories/telemed.md
  - href: en/moderation/categories/telemed.md
    type: text/markdown
    title: Markdown version
  - href: ../../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/direct/en/llms.txt

# Online medical services

<!-- source: en/_includes/moderation/moderation-source/id-moderation-source/adv-rules.md -->
Yandex Direct ads that are shown in other countries must follow that country's advertising laws as well as Yandex's ad policies.
<!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/adv-rules.md -->

{% list tabs %}

- Russia
  
  Ads for medical services provided remotely/online are accepted for placement.
  
  <!-- source: en/_includes/moderation/categories/medicine-medical-activity/id-medicine-medical-activity/med-serv2.md -->
  Your ads and landing page must meet all legal requirements. For example, your ads must not:
  <!-- endsource: en/_includes/moderation/categories/medicine-medical-activity/id-medicine-medical-activity/med-serv2.md -->
  
  - Indicate that a doctor can make a diagnosis based solely on a consultation (with no face-to-face appointment).
  - contain claims that the service being advertised is completely safe or refer to specific cases of people recovering or their health being improved.
  - contain links to therapeutic effects regarding diseases that are resistant or difficult to treat, or refer to specific cases of people recovering or their health being improved.
  
  The documents listed in the [Medical services](https://yandex.com/support/direct/en/moderation/categories/medicine-medical-activity.md#med-serv4) section are required to serve ads for medical services provided remotely/online.
  
- Belarus

  <!-- source: en/_includes/moderation/moderation-source/id-moderation-source/telemed1.md -->
  You can place ads for non-medical information services. Ads for online medical services cannot be placed on Yandex Direct, including those for consultations that result in a diagnosis:
  <!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/telemed1.md -->
  
  <!-- source: en/_includes/moderation/moderation-source/id-moderation-source/telemed3.md -->
  The following is not permitted in an ad:
  <!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/telemed3.md -->
  
  - Using the word consultation
  - Indicating that a doctor can make a diagnosis based on a consultation
  - Mentioning names of illnesses
  
- Kazakhstan

  <!-- source: en/_includes/moderation/moderation-source/id-moderation-source/telemed1.md -->
  You can place ads for non-medical information services. Ads for online medical services cannot be placed on Yandex Direct, including those for consultations that result in a diagnosis:
  <!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/telemed1.md -->
  
  <!-- source: en/_includes/moderation/moderation-source/id-moderation-source/telemed3.md -->
  The following is not permitted in an ad:
  <!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/telemed3.md -->
  
  - Using the word consultation
  - Indicating that a doctor can make a diagnosis based on a consultation
  - Mentioning names of illnesses
  
- Uzbekistan

  <!-- source: en/_includes/moderation/moderation-source/id-moderation-source/no-docs.md -->
  Special documents are not required for placement.
  <!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/no-docs.md -->
  
- Other countries

  <!-- source: en/_includes/moderation/moderation-source/id-moderation-source/no-docs.md -->
  Special documents are not required for placement.
  <!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/no-docs.md -->

{% endlist %}

<!-- source: en/_includes/moderation/moderation-source/id-moderation-source/other-req.md -->
[Other requirements for websites and ads](https://yandex.com/support/direct/en/moderation/ad-rules.md). 
<!-- endsource: en/_includes/moderation/moderation-source/id-moderation-source/other-req.md -->

<!-- source: en/_includes/footer-moderation.md -->
## Have questions? {#questions}

{% note alert %}

Our customer support can only assist you with campaigns linked to the username you are contacting us from. You can check your username by opening [ya.ru](http://ya.ru/) in another browser tab. Our team can access your data only when processing your request.

{% endnote %}

Scan the QR code or tap it to follow the link.

<!-- стили желтых кнопок-катов: -->



<!-- стили желтой кнопки-ссылки: -->


<!-- стили куар-кодов: -->


<!-- стили полезных ссылок: -->





<!-- локаль ru -->
<!-- конец локали ru -->



<!-- локаль en -->

<div class="footer-col-social">

<div class="social-card"> <!-- watsapp -->

<a href="https://wa.me/74951399193?utm_source=direct&utm_medium=help&utm_campaign=en" target="_blank">
    <img src="https://yastatic.net/s3/doc-binary/src/support/direct/ru/files/watsapp-qr-en.png" style="width: 96px;">
</a>

</div>

</div>

If you select WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.

<!-- желтая кнопка-ссылка: -->
[Chat](https://yandex.ru/chat#/user/840c4ce4-ed25-4c66-a7c7-ba8c001e02d9?utm_source=pay){.button}


<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "Leave a message" %}

<iframe form-id="1400" collapsed="no" collapsible="no" form-title="Обратиться в отдел клиентского сервиса" id="all-p" width="100%" src="https://forms.yandex.ru/surveys/1400/?lang=en&title=%D0%9E%20%D1%87%D0%B5%D0%BC%20%D0%B2%D1%8B%20%D1%85%D0%BE%D1%82%D0%B8%D1%82%D0%B5%20%D1%81%D0%BF%D1%80%D0%BE%D1%81%D0%B8%D1%82%D1%8C%3F&requestid=1678345963548777-1444993988871094178-vla1-3501-vla-l7-balancer-8080-BAL-7399&iframe=1&path=%2Fsupport%2Faudience%2Ftroubleshooting%2Fstart.html&feedback_sid=8935512981673750718&mobile=false&service=audience&referer=https%3A%2F%2Fyandex.ru%2Fsupport%2Faudience%2Fdelete-data.html&url=https%3A%2F%2Fyandex.ru%2Fsupport%2Faudience%2Ftroubleshooting%2Fstart.html" frameborder="0" style="background: #FFFFFF; border-radius: 10px; padding: 18px"></iframe>

{% endcut %}

</div>

<!-- ссылки: -->

<br>
<br>


<div class="grid-container">
    <div class="grid-item">
        <div><p><h3><span style="font-weight:normal">Useful links</span></h3></p>
        <ul>
            <li><a href="https://direct.yandex.com/dna/grid/campaigns">My campaigns</a></li>
            <p></p>
            <li><a href="https://wordstat.yandex.ru/">Wordstat</a></li>
            <p></p>
            <li><a href="https://yandex.com/support/direct/en/payments/payment-methods">Payment methods</a></li>
            <p></p>
            <li><a href="https://yandex.com/support/direct/en/troubleshooting/other">Contacts</a></li>
        </ul>
        </div>
    </div>
    <div class="grid-item">
        <div><p><h3><span style="font-weight:normal">Legal documents</span></h3></p>
        <ul>
            <li><a href="https://yandex.com/legal/direct_adv_rules_ch/en/">Advertising requirements</a></li>
            <p></p>
            <li><a href="https://yandex.com/legal/direct_display_rules_ch/en/">Display rules</a></li>
            <p></p>
            <li><a href="https://yandex.com/legal/offer_direct_ae/en/">Terms of service</a></li>
        </ul>
        </div>
    <div class="grid-item">
        <div><p><h3><span style="font-weight:normal">Training</span></h3></p>
        <ul>
           <li><a href="https://yandex.com/adv/edu?menu=open">Online courses</a></li>
        </div>
        <ul>
    </div>
    <div class="grid-item">
        <div><p><h3><span style="font-weight:normal">Learn more</span></h3></p>
        <ul>
           <li><a href="https://yandex.com/adv/news">New in Yandex Direct</a></li>
           <p></p>
           <li><a href="https://yandex.com/adv/solutions?menu=open">Yandex customer cases</a></li>
        </div>
        <ul>
    </div>
</div> 

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<!-- локаль zh -->
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<!-- endsource: en/_includes/footer-moderation.md -->