Group scenario

Group scenarios help you choose who will see your ads.

• All interested audience: The campaign will reach everyone who could be interested in your product or service. This setting delivers the maximum reach for your ads.
• New customers (for online stores) or New audience (for other businesses): The campaign will target users who have never made a purchase or generated a conversion on your site. This way, you'll attract only new customers.

You can set up group scenarios in the unified performance campaign.

Setting up targeting for a new audience

To target a new audience, provide the details on your current clients. Yandex Direct will exclude this segment and show ads only to a new audience.

1. Choose the group scenario New customers (New audience).

   

2. In the New customers (New audience) section, click Add or select the existing segment with current customers if it was created automatically.

   

   If you're promoting an online store and have E-commerce enabled in Yandex Metrica, Yandex Direct will automatically create a segment for your current customers. You can edit this segment.

3. Choose the rules for defining your current customer segment:

   • Yandex Metrica goal
   • Segment in Yandex Metrica
   • Yandex Audience segments
   • Mobile app goal.

   

   The more data you share about your current clients when setting up a segment, the more accurately the system can identify and exclude them from impressions.

How do I set up a current audience segment?

Using a Yandex Metrica goal

Using offline conversion goals

If your customers can place orders or make purchases outside your website or app (for example, by phone or in a physical store) and you submit offline conversion data, add those customers to your current audience segment:

1. Select a segment with your current audience.
2. Select the Yandex Metrica goal that you use to track offline conversions. For example, "CRM: Order created" or "CRM: Order paid".
3. Specify the period after which a customer will be treated as new.
4. Click Save.

If you have a mobile app

If you have both a website and an iOS and/or Android mobile app where users can place orders or make purchases:

• Add users who generated conversions in the app to your current audience segment
• Add users from your CRM to your current audience segment
• Enable Advanced Matching on your Yandex Metrica tag to identify your customers more accurately.

Mobile app goal

If you have a mobile app, you need to exclude users who've already made a purchase or placed an order there. To do this, add app events to the rules for building your current customer segment:

1. Select a segment with your current audience.
2. Specify the mobile app goal for iOS and Android, such as "Purchase".
3. Specify the period after which a customer will be treated as new.
4. Click Save.

How to add details about your mobile app to Yandex Direct

Data from CRM

Add users whose data is in your CRM to your current audience segment:

1. Select a segment with your current audience.
2. Add an existing Yandex Audience segment with your clients' contact information from your CRM or with mobile device identifiers. For instructions on how to create a segment in Yandex Audience, see Help.
3. Click Save.

Advanced Matching on the Yandex Metrica tag

Advanced Matching makes it easier to accurately identify users who generate conversions on your site, including those who use browsers with third-party cookie restrictions, such as Safari or Mozilla Firefox. Learn more about this technology here.

To exclude as many existing customers as possible from your ad impressions, enable Advanced Matching in Yandex Metrica:

1. Go to your Yandex Metrica tag settings.
2. Select Settings → Advanced settings.
3. Under Configure data usage security, enable Advanced tracking settings.

More about setting up Advanced Matching

Recommendations

Conversion cost in your campaign

The cost of acquiring new customers is usually higher than engaging your existing audience. Once you've acquired a customer, you can cross-sell, encourage repeat purchases, and increase their LTV and average order value in other ways.

To make your campaigns as effective as possible, we recommend:

• If you're running a separate campaign to reach new audiences, use a higher goal cost in it than in the campaigns targeting all interested users.
• If your campaign includes ads for all interested users and a dedicated group for new customers, apply a positive bid adjustment to the ad group for new customers.

How to use other targetings and criteria

The New customers (New audience) scenario works in combination with other audience criteria using the AND operator in the Yandex Advertising Network and on Yandex Search.

This way, you can create even more specific segments of new customers. For example, you can combine the New customers scenario with a segment of users who've added products to their cart (you can set up this segment in the Audience segments section). This helps you reach users who have never made a purchase on your site but have visited and added items to their cart.

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LTV (customer lifetime value) is a financial metric that shows the total profit a customer generates for a business over the entire period of their relationship.