Email notifications

You can get email notifications about the status of your campaigns.

Set up email notifications in your campaign parameters.

Get information about the following by email:

  • Your balance.

  • Changes to traffic volumes.

  • Your campaign stopping because your daily budget ran out

    Updates to how budgets work

    1. On June 22, campaigns with manual bidding and a shared account balance switched from daily to unified weekly budgets. Existing budget values were automatically recalculated as weekly amounts, taking ad schedules into account.
    2. Starting July 6, campaigns with pay-per-click strategies can carry over a portion of unused budget to the following week.

  • When XLS reports are ready

Have questions?

Alert

Our customer support can only assist you with campaigns linked to the username you are contacting us from. You can check your username by opening ya.ru in another browser tab. Our team can access your data only when processing your request.

Scan the QR code or tap it to follow the link.

If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.

Call

You can contact us from 10:00 to 19:00 (UTC+3) by phone:

Moscow: +7 495 139-91-93

Russia: 8 (800) 700-47-45 (toll-free within Russia)

To access campaigns, the customer service specialist will need your PIN.

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