I have been a client of this bank for a very long time, I always set it as an example to other banks, but now there was a rebranding, a name change and it started.
My Mastercard is expiring, I leave a request to open a new one with home delivery (of course for a fee). 3 days pass (working), silence. I start searching for the phone through the application, it gives an error. Ok, there is a connection via telegram, I get in touch, I describe the problem, in response to me - wait from 3 to 5 working days. OK, we are waiting, 5 working days pass and silence again. Now the telegram is silent, the phone numbers listed on the site are silent, the official representative in the FB is silent, and today is Monday, a working day.
I opened a Euro account online, it was not written anywhere that I could withdraw money only through a bank. But it turned out that I would not be able to withdraw money online. I called the call center, they told me to come with ANY identification document. I came to Tashkent from Samarkand, and the bank did not accept my passport for withdrawing money! I just drove from city to city, because the call center informed me!
The best possible transaction between the CIS countries for physicists. The application offers ruble transfers from card to card. The convenience of online in a place where there is Internet.