Great hotel. We were a family with two children. Excellent location, there are many places around where you can eat, shops, pharmacies, a park. The staff is polite. The whole family was delighted with breakfast, and not everyone liked the dinner. The price-quality ratio is excellent. Very clean. There is a private parking for guests. There are comments on the location of the door in the bathroom (it is inconveniently located and opening is not convenient), but these are small things.
Great hotel. It's surprisingly good for the province. The service is excellent, everyone is polite and good-natured, excellent delicious peculiar breakfasts (ordered in advance) we have all tastes, dinner is also included in the room rate. The rooms are standard, they are clean, if there is a TV, in double rooms there is a minibar.
Slippers, bathrobes, toothbrushes are not offered. Santa Monica is a little tired.
Nearby there is a pedestrian street, a park with food outlets, shops, various shopping centers and services.
A typical example of how the staff can spoil the impression of a good hotel.
The owners of the hotel did their best to make such a cool, high-quality, modern hotel in the city center. Finishing materials, room size, design - it is clear that they did not save money.
We were traveling for 1 night, booked 2 rooms. One of the advantages is the availability of breakfast and dinner.
Now about what needs to be improved in management.
1. There is practically no Internet in room 212. Sometimes messengers were loaded, the browser did not load a single page, even a widget with a weather forecast. Of course, this is unacceptable in the 21st century. When you're on the road all day without the Internet, you want to at least check your mail in the evening.
2. Towels. They stank, the horror was terrible. It can be seen that they were clean, but due to the fact that they were soaked for several hours in the washing machine, when used they gave off the smell of an unwashed dog. This is a failure, guys. We thought maybe we were so unlucky. But no, in the second issue they asked the guys, the same situation.
3. Vodka for dinner. There are probably people who like to drink it at dinner, but the four of us don't drink vodka. Corny, I wanted tea. It is cheaper than vodka, and at least some kind of alternative for non-drinkers. It's a penny story, but it can raise the level of customer satisfaction. By the way, the breakfasts are great, we liked it more than dinner.
4. An urn (bucket) in the room. Personally, we didn't have enough of it in the room itself. Yes, there is a small bucket in the bathroom, but it is inconvenient to run there every time to throw out a tea bag or a candy wrapper. It seemed like a trifle, but coupled with the rest of the nuances, it was comforting.
5. Reception staff. The girl was of course very friendly (evening shift 26.04). But when we arrived at the hotel parking lot and rang the gate, no one answered us. I had to look for a place to park and go to the reception. No one met us at the reception either. We stood for a few minutes and when we went to look for at least someone, a girl came out of the bar.
Considering that dinner time was coming to an end, we were a little nervous, wasting time on unnecessary expectations.
It is clear that there is not much sense for the staff to constantly be at the reception, but you can at least put a staff call button.
After dinner, when we unpacked in the room and realized that the Internet was not working, we called the reception. Twice. No one answered both times.
I repeat, the hotel itself is made qualitatively and beautifully, but the service can (should) be improved.