I have been a customer of kaspi Bank since February 2024. When making a card in Almaty, everything was fine: responsive staff at the bank branch, speed of work, quality. But when using the card, while not in Kazakhstan, I faced "difficulties": the bank blocks transfer attempts, employees in the chat only say: "We are sorry", "Wait another 30 minutes and they will contact you, but for now you cannot make ANY transfers or cancel the blocked operation." As a result, after an hour and a half of waiting, nothing happened, the call was not received and the staff cannot do anything. In fact, I have a card that I cannot use because the bank has blocked all transactions on it and refuses to contact the client. I highly recommend it.
I came to make a map. We did everything very quickly, everyone is friendly and ready to help. The card was released immediately, no need to wait a week. We immediately installed the application and helped to figure it out. In general, the level is on top.