Maps · Almaty · Computer repairs and services

ItBro

4.2

11 ratings

Closed until 10:00 AM

Almaty, Naýaı kóshesi, 156

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Almaty, Naýaı kóshesi, 156

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Wheelchair accessibility:full access

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4.2

11 ratings

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Рамазан Христенко

Level 3 Local Expert

Top store put together a super build We've been in touch all the time After registration, the order was agreed upon Suggest a choice of housings and a color I am very glad that I got to them.

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Альнур 🌕

Level 3 Local Expert

I strongly advise against the ITBRO store. Until the moment of purchase, the seller responded almost instantly, during the dialogue I clarified the information about the power supply and the motherboard in more detail. Next, the seller suggests replacing the processor with a more powerful one, while saying "you don't have to pay, although the difference is decent, but we'll give you a gift," as if hinting at something. Well, a gift, so a gift. Also indirectly in a voice message (not of the best quality, please note) I mentioned the upgrade of the motherboard, however, ATTENTION, there was not a word about replacing anything else. And then the most interesting thing begins: the seller, despite all his busy schedule and the much later delivery date, sends the goods exactly on December 29, in the evening. I, happy and naive, inspect the goods in the package and see that the power supply has been replaced WITHOUT MY KNOWLEDGE. Moreover, it was a real downgrade, that is, it was replaced with a worse option. There was an 80 plus platinum, and it became an 80 plus bronze, as well as the noneim company. You can see the correspondence in the photos. As a result, after trying to get away, the seller apologized and offered to replace the PS with the original one. At first, I accepted the offer, but because of such a replacement, I decided to issue a refund. The store's courier picked up the goods on December 30, called the store in front of me to assure me that everything was in order, and asked if any confirmations or signatures were needed. The store manager replied that everything is done exclusively through Caspi. OK, the courier picked up the goods, I texted the seller, to which he replied "everything is fine" and disappeared. Since then, on December 30, the application has been hanging in the status "the seller will contact you and pick up the product for inspection," as if it had never been picked up. I am writing this review on 07.01.2025 at 11:00. I would like to warn all customers not to deal with this store, especially regarding the purchase of such expensive goods (975 thousand tenge). This is without taking into account that all their assurances about "novelty" and "unused components" are only in words. Yes, there is a piece of paper called a warranty card, which allows you to replace a failed spare part for free, subject to certain conditions, but no one guarantees that the components have not previously been used for mining, the processor is not overclocked, etc. If you want a computer, build it yourself from scratch, buying all the components yourself in factory packages with seals/seals. I still hope that the seller will stop blatantly ignoring and fulfill his duty to accept the goods in accordance with the Consumer Protection Act (they even mention your right of return in their warranty card), since the PC was not used, opened, opened, or connected to the network. Hell, she couldn't even get out of her film. ITBRO is not a bro.

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Adil Adilevich

Level 4 Local Expert

I bought a system unit at the IT Bro store. The consultants talked in detail about the components and helped me choose the best option for my budget. I am very satisfied with the work and service.

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ItBro

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8 reviews