Didn’t let a pregnant woman on a bus as her husband smelled liquor. Well… he might have as we were celebrating my birthday the other day. Lovely, isn’t it? I had to cancel on our tickets 5 minutes before the ride, as all 20 previous minutes we are begging the driver to let us in. I know it can be annoying when you have to ride with drunk people or mental ones, but wasn’t your driver from the ride a day ago the one who didn’t let the whole bus sleep as he was talking on the phone so loud, I know his family tree better then mine now, and wasn’t the lady behind so wasted, the driver thought of taking her of the bus, yet he was too busy with her troubles. Thanks a lot, guys for the service and all the experience I have to deal with now.

Александр Меркулов

Level 7 Local Expert

15.06.2026 отправились со Пскова в 02-20, вместо 2-30( рейс Смоленск - Санкт-петербург), это еще мелочь по сравнению тем, что я увидел во время движения. А именно через час примерно водитель автобуса проезжая населённый пункт, снижая скорость, встал с рабочего места( нога одна на газу) и одной рукой держа за руль, другой открывая бардачок который расположен около двери передней, доставая от туда бутылку молочного напитка(может он проголодался или решил каскадером быть). Плюс к этому он же отвлекался переодически на дорогу по всему маршруту, считая что его телефон важнее( слушал через блютуз наушник и смотрел ютуб)... Я в шоке реально был от увиденного. Я разочеровался в этой компаний. Если бы я был перевозчиком данной компаний, то сразу же уволил этого водителя, после такой ситуации.

Настя Е.

Level 3 Local Expert

The bus broke down 25 minutes after departure from the Kamppi station, Helsinki. Drivers discussing the breakdown, with the phrase "Who knows, maybe we'll get there", started the bus and drove off. Half an hour before the border, the bus broke down completely and the drivers, without saying a word, without explaining the situation to the passengers, simply got off the bus. In the middle of nowhere, we waited for a miracle for about three hours. According to what the bus drivers said, the next regular bus of another company will be in 3 hours and if you're lucky, that bus will pick up several people…(sorry what?) After the same 3 hours, a private bus passed and stopped. The head of the private bus agreed by phone with a manager of ecolines to take responsibility for the second part of the trip of ecolines passengers, but for a fee of € 35. The manager said that the company will return this money to passengers, as well as money for the ticket. My companions in misfortune, as well as I were disappointed with this trip, since many passengers were late for other transfers in St. Petersburg due to this situation. 35€ in the end, the company refused to return, the whole day was ruined, plans had to be canceled. I am very disappointed by the neglect on the part of Ecolines. I strongly DO NOT recommend using the services of this company, 0 stars.

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