I would like to express my sincere gratitude to the staff of the Aeroflot office, especially Irina, for their professionalism and attentive attitude to customers. Irina, helped us quickly resolve an issue that seemed unsolvable :) This level of service is impressive and inspires confidence in the company. There is something to compare it with)) Irina, thank you.

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androsovalizok2009

Level 3 Local Expert

The first time we decided to fly with Aeroflot, we left terrible impressions. We were late for the flight due to the fact that our exit was changed, the exits were at different ends of the airport, while we were running to the gate, the boarding was closed and we were 2 minutes late, and we did not hear any announcements about the exit change. When we arrived at the gate, we were told that the landing was closed and we could not be allowed on the plane. Later, we went to the cashier, where they laughed at us and refused to help in any way in the current situation. Later, our tour operator called us and asked where we were, saying that they were waiting for us at the boarding gate. We asked the staff to talk to the tour operator, but they refused and just laughed. As a result, we had to buy tickets for another flight, by another airline company. Aeroflot refused to refund the money and also refused to change the tickets. We just lost 100 thousand. The impressions are terrible, and so is the attitude of the staff.

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Sven

Level 3 Local Expert

Coffee and biscuits are included in the ticket, online check-in, free seat selection with children, direct entry from/on the plane from the terminal (without buses). flight Minsk Moscow

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Ajeroflot - Rossijskie Avialinii

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