Renew a Yandex 360 plan
Your Yandex 360 plan is renewed automatically. At the end of each period, your card will be charged for the next one. Make sure there are enough funds on your linked bank card.
Only the administrator of the family account in Yandex ID can renew the For a family plan if it's expired, or pay for the plan if there aren't enough funds on the bank card.
Check the plan status
You can check the plan expiration date on the Yandex 360 plans page.
What happens when your plan expires
When your plan expires, the extra features will be disabled.
The extra space will also be disabled on Yandex Disk. Because of this, your Yandex Disk may suddenly become full.
What should I do if I wasn't charged for the next period?
Make sure that your linked card is active, has enough money on it, and that your bank allows recurring payments. Here are some other reasons why the payment might not get through:
- Incorrect card details. Make sure that you're entering your first name, last name, card expiration date, and CVV/CVC correctly, then try paying again.
- Card is inactive or expired.
- Transaction limit exceeded.
- Your bank doesn't allow internet transactions.
Note
Contact your bank's support to find out why your card payment isn't going through. You can usually find contact details for bank support on the back of your card.
If your automatic payment didn't go through, you can pay manually:
- Go to the Yandex 360 plans page.
- Select Pay.
- Select a card from the list or add a new one.
- Confirm the payment.
When the payment goes through, you'll be able to use Yandex 360 services without any restrictions again.
What happens if there wasn't enough money on my card at the time of the attempted payment?
You'll still have access to your plan for a while, and we'll make a few more attempts to process your payment.
If your payment still doesn't go through, your plan will be paused and you won't be able to use its benefits. Because of this, your Yandex Disk may suddenly become full. What happens if my Yandex Disk becomes full?
If your plan is paused, you'll have some time to top up your bank card and get your plan features back. The payment will be charged automatically, and you'll be able to use Yandex 360 services without restrictions again. If the payment still doesn't go through, your plan will be permanently deactivated.
Change your payment card
If you want to change the card you use for your Yandex 360 plan, remove the current card and add a new one. To do this, follow these instructions.