Shared mailboxes

A shared mailbox is a mailbox that has no specific owner and is used by multiple employees, for example, from one department.

You can create a shared mailbox in your organization only if a domain is connected. How connect a domain

To start working with a shared mailbox:

There's a limit on how many shared mailboxes an organization can have and how many employees can access a shared mailbox. For more information about the limits, see the Limits section on the "Shared access" page.

You can also manage shared mailboxes via the API. How to do this

Create a mailbox

1. In the organization's account, go to Mail → Shared mailboxes.
2. Click + Create.
3. Set the parameters of the shared mailbox:
   • Name: The name of the mailbox that will be visible to senders and recipients. It should be understandable, unique within the organization, and contain at least two characters.
   • Username: The part of a shared mailbox address before the @ symbol. The address will look like username@your-domain.ru, where username is the username you come up with and your-domain.ru is the domain of your organization.
   • Description: Brief information about the shared mailbox that will help understand what it's used for.
4. Click Create and the mailbox will appear in the list.

You can change the name and description of the shared mailbox later. You can't edit the mailbox username.

Set up access to the mailbox

1. In the organization's account, go to Mail → Shared mailboxes.
2. Select the shared mailbox you want to grant employees access to, or hover over its row and click next to it.
3. Click Set up access.
4. Start typing the name, surname, or email address of the employee to whom you want to grant access, then select them from the drop-down list.
5. Select the actions that will be available to the employee. For information on available actions, see What users can do.
6. Click Save.

When you grant, revoke, or change an employee's access to a shared mailbox, Yandex 360 for Business sends two notification emails: one to the employee who was granted access and one to the shared mailbox.

Help the employee set up the mailbox

For instructions on setting up shared mailboxes in the Yandex Mail web interface, see Shared access in Yandex Mail. For instructions on setting up access to a shared mailbox through an email client (Microsoft Outlook, Mozilla Thunderbird, or Mail application on macOS), see instructions for email clients.

Delete a mailbox

When you delete a shared mailbox, all its messages will be permanently deleted and can't be restored. To delete a shared mailbox along with all its contents:

1. In the organization's account, go to Mail → Shared mailboxes.
2. In the list, select the mailbox you want to delete, or hover over its row.
3. To the right of the mailbox name, click .
4. Select Delete.
5. Confirm deletion.