Question about Yandex Webmaster

Tell us what your question is about so we can direct you to the right specialist:

Site diagnostics

Select the category of the issue displayed in Yandex Webmaster:

Fatal errors
Failed to connect to the server due to DNS error

If you followed the recommendations and the site is available for the robot, but the error still appears in Yandex Webmaster, fill out the form:

The site is closed for indexing in the robots.txt file

If you followed the recommendations, but the error still appears in Yandex Webmaster, fill out the form:

Critical issues
Invalid SSL certificate settings

If you followed the recommendations, but the error still appears in Yandex Webmaster, fill out the form:

Duplicate pages with GET parameters were found

If you recently added Clean-param directives, prohibited crawling duplicates using robots.txt, or placed the rel="canonical" attribute, it may take a few days for these changes to be reflected in Site diagnostics in Yandex Webmaster and for the notification to stop displaying.

If the error still appears in Yandex Webmaster after a while, fill out the form:

Another critical issue
Possible issues
Robots.txt file not found

Check out the recommendations. If the file is available to the robot and can be downloaded in Yandex Webmaster, but the issue still appears, fill out the form:

No Sitemap files are currently used by the indexing bot

See the recommendations above. If the file was added more than 2 weeks ago, but the message doesn't disappear, fill out the form:

Errors found in Sitemap files

See the recommendations above. If there are no errors in the file, but the message still appears, fill out the form:

The favicon file is not accessible to the robot

See the recommendations above. If the server response matches 200 OK and the value of the type parameter matches the file format, but the message doesn't disappear, fill out the form:

Other questions about possible problems
Recommendations
Site region is not set

For more information about assigning a region, see Site region.

Site has not been registered in Yandex Business Directory

Ask a question about editing information in Yandex Business.

Check out the recommendations. If you followed the recommendations but the message still appears, fill out the form:

Favicon file not found

The message will disappear when the Yandex robot downloads the favicon, and it will appear in the search results.

In this case, check if the robot visited your site and edit the favicon. For more information, see the Favicon section.

The site isn't optimized for mobile devices

See the recommendations above. If you still have questions about website optimization for mobile devices, fill out the form:

Report an error in the “Diagnostics” tool

Please describe the error in the form below. It will help us reproduce it. For example, describe the actions that lead to an error and add a screenshot.

Search queries

For information about how to set up and view statistics for search queries, see:

Search query statistics — Statistics on search queries and query groups.

Managing groups of search queries — Statistics on search query groups, loading your own queries.

Statistics on pages in the search — Site rating based on displays, clicks in search results and other indicators.

If your question is about lowering the site's position, go to How do I improve the site ranking in the search.

Indexing in Yandex Webmaster

For information about how often the Yandex robot visits your site's pages, see Crawl statistics.

To report a bug in Crawl statistics, fill out the form below.

For information about how to work with the statistics of pages included search, see Searchable pages.

Check out the information about how the site structure is displayed in Yandex Webmaster and how to add site sections in Site structure.

Tell us what your question is about so we can direct you to the right specialist:

The structure doesn't contain a section that is present on the site

Yandex Webmaster shows site sections that contain at least 10 pages and make up more than 1% of the total number of pages uploaded to the search engine database.

The section meets the specified conditions, but is not displayed in Yandex Webmaster
Error in the “Site structure” page

Check out the information on how to check the status of pages.

To report an error encountered when checking the page status, fill out the form below.

For information on how important page monitoring works, see the Monitoring important pages section.

To report a bug in Important page monitoring, fill out the form below.

For more information about how to send site pages for re-crawling, see the How to reindex a site section.

Tell us what your question is about so we can direct you to the right specialist:

For more information about managing site crawling speed, see the Site crawl rate section.

For information about working with the Sitemap file in Yandex Webmaster, see the Sitemap files section.

Sources of data on products and offers

Note

Enhanced appearance in search results is in beta testing mode.

The site quality index
Why did SQI drop?

The SQI value is recalculated regularly taking into account many factors. During the time between recalculations, site-related factors may change. Therefore, we recommend improving the site, filling it with useful content, etc. Over time, SQI may increase.

Check out the site development recommendations.

Reviews

See information about site or organization reviews displayed in Yandex Webmaster.

Question about site reviews
Question about organization reviews and ratings

Make sure that:

  • The website is added to Yandex Webmaster and Yandex Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).
  • The main website page is added to Yandex Business without UTM tags.
  • The website rights in Yandex Webmaster and in the Yandex Business card are confirmed for the same username.

If the business has reviews, they will appear in Yandex Webmaster within a week after you correct the mistakes.

If you don't find any mistakes or the reviews are still not displayed, fill out the form.

See detailed information about organization reviews in Yandex Business Help. You can also contact support from the Help page.

Question about responding to a review
Site region

See recommendations for choosing the site region, as well as frequently asked questions about the region linking.

Question about the region in Yandex Webmaster

Make sure that:

  • All fields are filled in.
  • The link you specified matches the URL of the site for which you add or change the region (including the use of the HTTP/HTTPS protocol and the www prefix).
The fields are filled in correctly, but the button is inactive

The region change is on moderation for a week. If the region doesn't change two weeks after the the moderation is completed, fill out the form below.

Question about the region in Yandex Business

Use a special form in Yandex Business Help.

Make sure that:

  • The website is added to Yandex Webmaster and Yandex Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).

  • The main website page is added to Yandex Business without UTM tags.

  • The organization card is displayed in Yandex Business and in Yandex Maps.

  • More than a week passed since the card was published or edited in Yandex Business.

In this case, you can correct the error only in Yandex Business. Contact support via the form in Yandex Business Help.

Sitelinks

See information about how sitelinks are formed and how to change them.

Products and prices

For more information about the partner program, as well as for the answers to frequent questions, see the Products and prices section.

Tell us what your question is about so we can direct you to the right specialist:

I couldn't enter the phone number

Phone numbers should be specified in the following formats:

  • Russian phone numbers: +7 (xxx) xxx-xx-xx.
  • Ukrainian phone numbers: +380 (xx) xxx-xx-xx.
  • Belarusian phone numbers: +375 (xx) xxx-xx-xx.
Contact support
The store participates in the program, but there is no information about the price and delivery in the snippet

Check out the Terms of cooperation and technical requirements to the data you pass. You should also make sure that:

  • More than 10 days passed since the store was included in the program.
  • The YML file is available for download and successfully passes validation.
  • Links to product offers from the file don't lead to a higher level domain or to another domain.
  • The URLs of the pages that participate in the search match the URLs in the file.
  • The page URLs in the file have the correct structure and don't contain unsupported tags and parameters.
All listed conditions are met, but the snippet is displayed incorrectly
Other questions about the program
Internal links

Tell us what your question is about so we can direct you to the right specialist:

The “Internal links” page in Yandex Webmaster contains incorrect information
Error on the “Internal links” page in Webmaster
Other questions about internal links
External links

Tell us what your question is about so we can direct you to the right specialist:

The “External links” page in Yandex Webmaster contains incorrect information
Error on the “External links” page in Yandex Webmaster
Other questions about external links
Certificate verification from the National Certification Center

For details, see the How to check the presence of SSL/TLS site certificates section. If you haven't requested a certificate, but information about it is in Yandex Webmaster, contact support using the form below. Our specialists will help you figure out the situation.

Tools

Specify the tool in which you found the error, describe the situation in as much detail as possible, and if necessary, attach a screenshot that illustrates it.




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