Support

Report an issue

If you can't find the information you need in Help or you are having issues with Yandex Browser, please describe your actions step by step. Take a screenshot if possible. This will help our support specialists quickly find a solution for the issue you're experiencing.

Note. To resolve issues with Yandex services, please contact support of these services:
Yandex Browser for Desktop
If you have any issues with Yandex Browser for Desktop, use the browser menu to contact us: Main menu → Advanced → Report an issue. You can also use the feedback form.
Yandex with Alice mobile app
If you find any issues in the Yandex with Alice app, use a separate feedback form.
Yandex Home page
If your question is about the Yandex Home page (you want to change the theme, customize blocks or icons for services, find Yandex.Money, or something else), contact us using this dedicated form and select the option Question about Yandex Home page.
Yandex.Mail
If you have any questions about Yandex.Mail (advertising on Yandex.Mail, importing email from other mailboxes, restoring deleted emails, losing important emails in spam, or something else), use the Yandex.Mail feedback form.
Yandex.Search and search results
If you have any questions about Yandex.Search and search results (site ranking in search results, invalid search results, or something else), contact us using the Yandex.Search feedback form.

Send usage statistics

We are always striving to improve Yandex Browser and other Yandex services. If you want to help, allow the browser to send usage statistics and crash reports to Yandex:

  1. Tap in the browser (if you don't see this button, press the menu button on your smartphone).
  2. Tap Settings.
  3. Go to Advanced.
  4. Turn on Help improve browser.
Note. You don't need to worry about data privacy because statistics are anonymous.