Report an issue

If you can't find the information you need in Help or you are having issues with Yandex Browser, please give us a step-by-step description of your actions. Take a screenshot if possible. This will help our support specialists quickly find the solution to the issue you're experiencing.

Note. To resolve issues with Yandex services, please contact support of these services:
Yandex Browser for Desktop
If you have any issues with Yandex Browser for Desktop, use the browser menu to contact us: Main menu → Advanced → Report an issue. You can also use the feedback form.
Yandex with Alice mobile app
Yandex Home page
If your question is about Yandex Home page (you want to change the theme, set up the blocks or service icons on the Yandex Home page, find Yandex.Money, and so on), contact us using a dedicated form and select the option Question about Yandex Home page.
If you have any questions about Yandex.Mail (advertising on Yandex.Mail, importing email from other mailboxes, restoring deleted emails, important emails get into spam, and so on), use the Yandex.Mail feedback form.
Yandex.Search and search results
If you have any questions about Yandex.Search and search results (site ranking in search results, invalid search results, and so on), contact us using the Yandex.Search feedback form.

Send usage statistics

We are constantly striving to improve Yandex Browser and other Yandex services. If you want to help, allow the browser to send usage statistics and crash reports to Yandex:

  1. Tap in the browser (if you don't see this button, press the menu button on your smartphone).
  2. Tap Settings.
  3. Go to Advanced.
  4. Enable the Help improve browser option.
Note. You don't need to worry about data privacy because statistics are anonymous.