I would like to express my gratitude to the staff of the Eden store for their efficiency, kindness and high quality of work! I ordered balloons and toys in addition to a birthday present for the children! They helped me find just the perfect option, they delivered it on time! Balls and toys look even cooler in person than in the photo! I am very happy, and so are the children! I wish your store prosperity and more grateful customers.
On September 9, 2024, at 11 a.m., I placed an order for the delivery of a bouquet (for some reason, the moderators did not publish photos of the bouquet that I wanted to order, so I will not be able to compare it) for my wife on the anniversary. The delivery was supposed to be carried out from 18:00 to 20:00. At 17:20, a photo of the bouquet was sent for approval, which was collected by the florist (in the attached photos). For obvious reasons, I said that I was not satisfied with their option and asked them to assemble a bouquet according to the sketch on the website. In response, I was asked if I would like to cancel the order and was informed that the florist had made a bouquet of her available flowers, that the composition of the completed bouquet contained the same flowers as on the website, the color scheme was slightly different. They cannot collect a bouquet the same as on the website, since not all flowers are identical. Then they offered completely different bouquets as an alternative (a disgrace, not bouquets), and then they began to force me to cancel the order, which I did. I do not recommend these florists, wasted time, especially on useless correspondence with a person who does not understand the differences between bouquets in photos.
This flower shop has become my favorite place to buy flowers. I am always pleased with the quality and freshness of the plants, as well as the advice of experienced florists. I am sure that I will find the perfect bouquet for any event here.