I am very sorry that I came to this country and to this department. For foreigners who even want to return to their homeland, they will get an exit visa. 202 the office does not work at all, they are sitting eating cakes, the numbers start from 200, 350 will instantly change, then 353 , then 502 and after 3 hours 201 . They have no order. They waited in line for 4 hours, they didn't reach us, they were closing. tomorrow you come again, you stand and wait in line for 6 hours. tell me what kind of... foreigners will receive an exit visa to travel from your country to their homeland. an urgent 120 rubles is 80 rubles, a visa is 40 rubles a service. fraud... I've never seen this in other countries. No one needs to come here at all.
an enchanting place. In December, I came to apply for a passport replacement. The electronic queue is only more confusing than it helps. I asked a passing employee if it was possible to make an ordinary paper passport here, she said yes, just take the number in the electronics for a replacement. okay. sitting in line for half an hour, another employee suddenly came out and said that the program was broken and no one was accepted until it was fixed, and when it was fixed it was unknown and in the process of indignation it turned out that paper passports were not made here and you need to go to the RSC, it turns out - everything is logical (no).
well ok. I went to the RSC.
It was said to pick it up here in a month, at the migration service.
today I came and they say that it turns out that it was necessary to take the old passport back to the RSC and hand it over in exchange for a new one here. Gentlemen, the 21st century, a bunch of incomprehensible gestures, which even no one can clearly say RIGHT AWAY, and not when a person arrives and finds out that he came in vain.
if you can't automate processes as much as possible or at least teach staff to give the same information, why not do one simple action that will help people and get rid of dissatisfied visitors. it's stupid to make a memo in which all the steps will be written in clear language, what to do, for what and in how many days. Easy. but no, we will haughtily chase people around the city.
it is also worth noting the mode of operation - chic. during the break, the doors to the building stupidly close. to make shift work, especially having more than one passport officer - well, why
It's a creepy place. To begin with, the phone is never picked up. Never. From the word at all. The question is, why do people need a phone at all? So remove the phones from this office altogether. There is no one to talk to, no one to get any information from. I've been calling all day, dialing 200 times. Then I tried 100 times on the second day, to no avail. They just stupidly don't answer the phone. And it is visible. They are not afraid of anything, knowing that nothing will happen to them for this. But that's not even the point. People should be at a loss whether the passport is ready or not. Listen, is this even normal? Secondly… When the passport is finally ready, you need to be patient to go through the second round of hell in this office. The terminal did not work for an hour that day, which in general is no longer surprising. This means that the queue was unknown, it is impossible to get a ticket to take the queue. Naturally, there is no one from the staff, who can tell you what to do in this case? And again, the visitor has to speculate, act at random. So, after I sat in the waiting room in front of room 101 for about 45 minutes, the information flashed that the terminal was working. I had to take a real (paper) ticket and start all over again.
There is complete chaos in the corridor, some say that it is necessary to go to room 107, after that it is already at 101. Others object, no, it is not necessary, we must wait. Or: first at 101, then at 107, then again at 101. Finally, he entered the office and said that he was going to get his passport. Girls at 101 are greeted with the question "What is your number?". When they hear the number, they answer: "There are ten more people in front of you." The woman in the hallway says that she thinks my number has just been announced. So I'm going back to 101. This time, the girls react to my appearance by asking why I didn't come in. I answer that I was just here a minute ago, but you turned me around yourself, did not serve me, saying that there were ten more people in front of me. In response, there was silence and a strange shaking of the head. There probably won't be another such service. In short, no conscience. That's how the job is set up in this office. There are no words…
PS: By the way. Voice notification doesn't work well there either. It is necessary to be closer to the entrance. If you're in front of room 101, you won't hear anything. Make a normal voice notification so that it is clearly audible around the perimeter of the first floor – "from" and "to".