Good day)
I have been visiting this center almost since the opening. I was in Vostoga for the first time. A pleasant place to relax. Swimming pool, music, all underwater massages, spa area, jacuzzi, which was in good condition yet...everything is very beautiful, I would say even chic and at a relatively affordable price.
Unfortunately, many of the equipment is in a faulty condition now and it is a pity that the administration of this wonderful center does not pay due attention to this problem. I hope that the situation will change and we will be happy to enjoy your services again!
Место для отдыха телом и душой. Замечательный бассейн с гидромассажными водопадами и прочими развлечениями. Сауны, хамамы и джакузи. Множество различных косметических процедур. Уютные помещения. Из немногих недостатков за все посещения, это отсутствие в уборных базовых предметов гигиены. Устройства для салфеток бумаг и прочего есть, а самих нет. Так что дорогие читатели отзывов просто берите с собой. Как по мне оно может и не нужно. Но как маленькое замечание. Зато всегда есть палочки для чистки ушек. После бассейна тема. Еще в мужской раздевалке конечно фена немного нормального не хватает. Так же как рекомендацией бы посоветовал обзавестись одноразовыми гелями для душа. Пришел купил и не нужно брать с собой. Особенно когда едешь отдыхать незапланированно. А так пять звезд.
I visited this place for the first time on 17.01.23, the administrator was polite, friendly at first, showed me where to go) The water in the Jacuzzi is warm, and so is the pool. Everything is clean, neat, the coffee is delicious. The sauna is hot. I really liked the massage and wrapping) the fragrance is super!
Of the cons, they did not offer to rent a bathrobe and towel - I do not know if there is such a service, but it would be very convenient)
And in the end, when I was already getting dressed in the wardrobe, the second receptionist communicated with the first - mate through the word, and this is in front of clients
14.01.2024 I add to the review: the administrator could not help with the selection of the spa, she was rude on the phone, horror, I will bypass this place, it is better to throw away the certificate than to visit a place with such a service
I visited the area with a swimming pool and two saunas, Finnish and salt. A tropical shower and a Jacuzzi. The Finnish sauna is excellent. In the pool, massages work every other time, in the Jacuzzi the tub is dirty, you swipe your hand and dirt rolled along the sides. But everything is clean, they clean it all the time. The staff is friendly. I'll be back to try the massage and additional treatments
The spa is, of course, very beautiful and cool, but there are some points that I didn't like.
Firstly, they did not warn me on the phone in advance that peeling, wrapping, massage would be done by a young guy, but I was over fifty and was not comfortable, shy and, accordingly, had to reduce the time for all procedures. And such things still need to be warned.
Secondly, just to drink some water and not, only in the bar, and there, accordingly, the price tag for a little water is wow, tea is 6 rubles. Is it really impossible to put a boiler with water? But no, we want to make money on everything.
The pool is super 🔥 and the saunas too 🔥this is the only thing I liked.
They were in February 2024.
The locker room is nice and clean.
But there are only 2 showers for everyone.After the sauna, I had to stand and wait 15 minutes for the previous visitors to wash.
Sauna area.
The Finnish is small, the steam is good.The salt room is not a completely clear concept, just a warm room with a design.
The light in the sauna area is minimal, the upper lamps are not lit, only near the sun loungers, it is dark.2 showers, you can't see how to use them in the dark.The pressure is weak.
A Jacuzzi is just a container with warm water, there is no pressure and no bubbles))).
The system is a sauna, there is a locker room across the street!
From the sauna area you need to go to the pool along the corridor and a draft, it is uncomfortable.
The pool is of medium size.
Very high level of chlorination of water.The water is cloudy and opaque.The truth is warm, there are massage jets.
For some reason, there is no lifeguard or instructor responsible for the safety of visitors.
This is a TB violation!
The interior of the pool is nice and clean.
The overall impression is 3.
With a high price for services, I did not see good service, employees do not show cordiality and hospitality, faulty equipment and an ill-conceived shower area.
There are sports and recreation complexes in Gomel, where for less money you will receive a higher quality of such services.
I visited this institution in 2019, 2022 and in 2024 I bought a certificate for a gift. Earlier, in 2019, this center was very good, polite, friendly staff, now it's just terrible, the center itself is a little short of 4, but the staff is something, they can't explain anything normally on the phone, a person came to the procedures according to a certificate they made a fool of him, it's very unpleasant, employees advertise their own during the procedures the center and all sorts of facilities, but you just want to relax both your head and body. I will not even set foot in this institution anymore and will not even advise anyone.
Good evening. V&V spa center is one of the best places in Gomel. Relatively recently, I started going to the pool. I like everything very much. Friendly staff. Question: price - quality, fully satisfied. I will come back here more than once.
The spa center is out of competition. Everything is at the highest level. It is suitable both for family holidays and for unity with oneself. Convenient location. The staff is polite. The prices are affordable. I will come back here more than once.
A pleasant place with a wide range of services, beautiful interior, convenient location, thoughtful space. It is possible to book and pay online. I come with pleasure every time
It's not a bad place to relax, but due to the lack of competition, the service is, to put it mildly, average for that kind of money. Administrators generally don't seem to care who comes and why, there is no interest in customers.
There are a lot of people in the women's locker room, there are only two showers. When we left, the guard from behind the reception desk waved his hand towards the wardrobe with the words "The cloakroom attendant is gone, take the jackets yourself," which we did not even immediately hear because of the TV running loudly nearby, and we stood for 5 minutes and waited for our jackets to be received, then went to dress ourselves.
The massage was super, a very pleasant specialist, he just told me where, what and how (what the administrators had to do).
The pool is beautiful, the water is warm, the sauna is hot.
I take off two stars for the lack of service and customer orientation.
The idea is good, but the staff spoils everything. I haven't been going to the pool for a long time, because it's very dirty for me. I've been visiting cosmetologists lately-a complete disappointment. All three girls are non-contact, there are no consultations. It feels like they are working in a factory and waiting for the end of the shift. The last time I came for a manual facial massage, the cosmetologist imposed RF lifting on me, when I still insisted on a massage, she reluctantly gave it to me. The fluorescent lamps are lit in the beauty room at the spa, it seems that you are not in the spa, but in the operating room. And the clock is ticking wildly!!! Both my friend and I talked about the clock at the reception, but apparently the wishes of the guests do not mean anything to the employees. I do not recommend visiting.
We constantly visit the most expensive sauna "Alder". Every year the condition gets worse and worse. The rain shower practically does not work, the Jacuzzi buttons are broken, the backlight does not work. Of the two showers, only one works normally, the water in the side of the toilet is gaining twenty minutes - you can not wash it off))). But the most important thing is that we constantly talk about it to the administration, the reaction is "0". It's a pity that such an institution turns...... to the public bathhouse....
For me, this is the most attractive place in Gomel for relaxation: I really like their common spa area, where there are 2 saunas (Finnish hot and salt just warm), Jacuzzi, shower, ice, sun beds, swimming pool. If you want to relax purely with your company, then you can take vip saunas (there are 4 of them for different numbers of people) - only it is better to book them in advance.
The staff is always friendly, pleasant service
I visited this institution on February 12, I thought for a long time whether to leave a comment, but after reading several plausible reviews, I decided to join!
I'll start with the staff, we were lucky, apparently because on that day, as I was told, the director was on site!
But that's not what we came for!
Let's start with the locker rooms: the locker closed 10 times!
The shower stank so much that even an open window in February did not save! I'm sorry, it smells like a public toilet!
Jacuzzi: everything is slippery, I just shuddered!
The sauna maintained a normal temperature, but it was very dirty and tired!
The salt sauna is just a warm room) there is no smell of salt there)))
The pool, thank God, did not stink! But I was not impressed!
Overall impression: throughout the building, everywhere something is broken, something is hanging out, something is sticking out! It seemed that sooner or later something irreparable could happen here, it was scary to touch buttons and electrical appliances!
Of the advantages: The cocktails were good!
Dear management, pay attention to what people write to you! After all, lost trust cannot be returned!
In general, it's not bad if you don't find fault too much. I was there for the first time, I came with one swimsuit and from the one offered in the price list I could only take a bathrobe and slippers, there were no towels (((
The water in the pool is warm, I liked the sauna.
I was buying coffee, there was a menu written on the board near the bar, I chose Viennese, but it was also not found in more than one price list. I ordered an Americano as a result.
In the locker room, I was pleasantly surprised in the hair drying area there is a cream fluid for hair CD, a trifle, but it's nice. The staff is very nice and polite.
A nice spa complex. Affordable prices. It is quite free to visit, there are not very many people. A big plus is that the pool has warm water. Very tasty tea is served with honey and jam.
Everything is fine, the pool, the spa area. It is suitable for family holidays and for one person. But! The bar is something, we ordered cocktails, did it for a very long time, not tasty and expensive
We go with the whole family if possible, and with my wife we buy a subscription. It's great to stop by after the cottage to take a dip in the pool. There is still a minus if you take a VIP, then it is a very inconvenient way to the pool)))
Сам центр очень красивый!
Была и в SPA-зоне, и на массаже, и в тренажерном зале.
SPA-зона небольшая, есть джакузи, сауны и души с несколькими режимами. Согласна с предыдущими комментариями о нехватке ремонта во всём центре. И меня удивила тишина, хотелось бы музыки добавить. На баре кофе невкусный, к сожалению.
Сейчас, спустя время, поменялся контингент, особенно это видно в бассейне. Много детей и пенсионеров.
Сотрудники вежливые и доброжелательные, цены выше среднего.
Впечатление неоднозначное. Задумка центра классная, большой спектр услуг. Но много нюансов в сервисе.
Overall, it's not bad. But the center has already outlived its time. The Jacuzzi is incredibly dirty, it's disgusting to climb in. There is no boiler with water, and the price of water in their bar, mom, do not grieve. The women's locker room stinks of urine so much that I didn't even go to wash, just to get out of this place as soon as possible. The locker room itself is very small, crowded, there is nowhere to sit down and put your things temporarily.
I often went there to the pool and vipsowns, but the last massage trip discouraged me from returning. I took a massage for 90 minutes, but only 70 were done. That is, for a whole 20 minutes less, although I then paid the entire cost. It's very unpleasant.
Plus, when you sign up on Viber, it's very unpleasant to communicate with you, fuck off, they can't really explain about their rituals.
Good afternoon! This institution positions itself as a premium segment.
We rented a vip sauna, as a result, when we arrived it turned out that there were no towels, no bathrobes, no tea cup.
Later, when it was time to dry the strips, it turned out that the hair dryer was not working, they called the reception, they said wait… As I understand it, the hair dryer is one for several saunas. One bright spot was the pool.
I do not recommend visiting
V&V - 💗
We go to VIP saunas all the time, I really like it. As far as I know there are three: cedar / up to 4 people/, lime / up to 8 people/ and alder / up to 10 people/
Of all, I like the lime one the most, there are two lime saunas and a hammam, a Jacuzzi, a relaxation area: a sofa and a TV, three showers, a toilet, a locker room, a hairdryer. Perfect for a romantic evening for two and for a company of 4-6 people. The Jacuzzi is located in the recreation area. We take it with access to the pool. By the time of 4 o'clock is the very thing.
Cedar for a small company, but they don't like that the Jacuzzi is located separately from the recreation area.
Alder is for a big party, there is its own pool.
Hello, a very nice and pleasant place, located in the city center, friendly staff, I want to come back here again and again
The quality of work is at the highest level!!
The atmosphere in the establishment is created for everything. You go in and find yourself in another world, if you need to "switch", you will definitely succeed. The staff is polite, you don't have to think about anything: you came, you had fun, you left, keep it up! For the atmosphere and interior, an additional 5 stars)
We were in the VIP room, very strange, but there is no shower gel, shampoo or balm, we went to the reception and asked where it all is, if it's paid, then here's the money, we were asked "why didn't you bring your own?" Should I come to the spa with my own? Can I also bring scrubs and massage myself? What's the joke, guys? Very dirty. Souls don't work because of the thick layer of plaque. It's the same in the Jacuzzi. Neither sitting nor walking is unpleasant. It was very cold while the wrap was being done, it turned so cold that only the sauna had already warmed up. In general, I understood that it was impossible with my own. But there is only pizza from food on the bar. Something is not normal. Considering that we had 3 hours for procedures and then 2 for VIP zones with a sauna, of course I already wanted to eat very much. It is also impossible to order something on the spot. In general, it's all strange, and the saddest thing is that it's far from VIP.
The spa center has always been very pleased with its quality and approach, that's why there is an appointment for a massage for one and a half to two weeks in advance. But today I came across unprofessional behavior of the masseur (visit 28.10 at 10:00, Maria).
The masseur did not turn away when undressing me, he will continue to walk around the small office, so it became awkward to undress, especially in a top. According to the masseur, I had to walk bare-chested from the place of undressing and lie down on the couch. I asked the masseur to turn away from me and thought that okay, sometimes I forgot. After 45 minutes, when it was time to turn over from the stomach to the back, the masseur says "turn over", while standing half a meter away from me with a lowered towel in my hands, I just had to take this towel to cover myself and turn over normally. All the girls know that when you flip, the towel is brought close to you, in fact covering you for a comfortable coup. But here, if I turned over, I would turn over with my bare chest, and then they would just cover me with a towel on top. The finale was dressing, where again the masseur did not bother to turn away.
I was left in shock. I really hope that the salon will take measures and at least teach the young man what boundaries are.
Thank you.
A pleasant stay. The price surprised me. 30 rubles- a common area for 105 minutes. Upon check-in at the Zamkovy hotel, a discount. With a discount of 22 rubles per person, it is very cheap for such a service.
I've been here more than once. The impression of this place was always wonderful. Until tonight.
The disgusting attitude of uneducated female administrators.
Emails to my personal social networks an hour and a half after leaving the "institution".
Disrespectful attitude of the staff during the use of the service. "Request" to leave half an hour earlier.
Accusations of an "excessive" amount of water in a room with a Jacuzzi that does not work properly.
Violations of fire safety.
And this is just the beginning.
They wrote in private messages, without substantiating the reasons.
I strongly advise against it!!!!
If you want to spend money and nerves, make an appointment by phone with the most polite administrators))))
I had to remove 3 stars as of February 2024. The spacenter is absolutely not maintained in proper condition. They save on everything. They even removed the free soap from the showers. Locker rooms close after one. The quality of service has dropped a lot.
I would like a more respectful attitude from the staff and a lot of things did not work.for example, a thing fell out in the jacuzzi through which the water goes and from there the water with dirty flakes already went, it was very unpleasant.in the pool, the thing that should also flow water did not work.
Yellow water pool, no hot water in 1 of 2! booths in the women's shower. The Jacuzzi is not working, there are black particles in its water. There are not even paid shampoos/shower gels. Towels and bathrobes are 5 rubles each. Eyes itch and hurt after water
Мне сделали подарок сертификат в салон... Это было очень круто.. Красивое помещение, девушки на ресепшен приветливые, всё очень достойно, а массаж мне делал молодой парень, что очень необычно, для меня. Одним словом массаж целый час, это здорово! Рекомендую всём, цены не низкие, но сходить стоит, хоть раз .
Есть классные моменты, а есть то, что возмущает и оставляет неприятный осадок.
Из плюсов: уютно, комфортно, разнообразные услуги, продуманный интерьер.
Минусы: были в вип кедровой спа с подругами, 2 душа - но рабочий с тёплой водой только один. И из-за очереди в один душ- неудобства очевидные. Второй - только холодная вода.
И еще очень весомый минус - запрещено скраб, соль, мед и все такое в сауне. Позвонили после посещения и предупредили, что у них это запрещено! Извините, а смысл тогда идти в сауну, если не делать уходовые процедуры! Мне ответили, что можно в душе только. Да? В душе скраб? При чем, что он один на всех! Интересная вип услуга. Очень неприятный осадок после звонка их специалиста.
И если такие правила, то эта сауна и вовсе ввпадает из списка и рекомендаций и будущих посещений.
несколько раз ходили в подругами в сауну, бани и бассейн, чисто, комфортно, людей было не очень много, для Гомеля это отличное место, рекомендую, персонал приятный
Pros: not many people, pleasant service
Cons: frogs will soon start in the Jacuzzi) some dirt is floating, most of the massagers are not working, the water in the Jacuzzi is dirty
Half of the equipment is not working. The service staff does not pay any attention to the customers at all. Almost all cosmetic repairs require updating. But in principle it is tolerable.
See original · Русский
nastasyalavr
Level 7 Local Expert
March 11
We read on the website that it is better to make an appointment by phone in advance so that there are enough places. Having previously signed up for a visit to the spa and pool for a certain time (on the 4th attempt, since no one answered the phone, but called during business hours), we arrived and literally kissed the door, because at the reception we were told that there were no places and we had to wait literally half an hour (... what?) until people They won't come out. They said they would go and hurry someone up…
In this regard, questions arise:
1. Then why sign up if you still won't get in, even though you are signed up for this time?
2. I don't think that the spa center is called non-stop all day, then why do customers have to wait 20 minutes for a response?
3. I wonder what it's like for those people who came to relax, but they want to hurry them out?
We didn't get to the center itself, but we made certain conclusions. I didn't want to go to the packed baths and swimming pool, it turns out to be a public bath, not relaxation))) If it wasn't for the certificate, which will burn out in a couple of months, we wouldn't even be returning. Of course, we decided to come on a weekday, but the impression has already been spoiled ... I have been to a spa in other cities and have never met with such a "service".
В салоне всегда приятная атмосфера , всегда вежливый персонал , чисто почти везде , массаж и спа процедуры не плохие , но можно по лучше , это так сказать по эффективнее .
Обслуживание на высоте. Приятная теплая атмосфера. Интерьер классный от слова совсем. Мастера высшего уровня и класса. Бассейн пусть и не большой но очень приятный. СПА процедуры заслуживают особого внимания, просто супер
Была по спа-программе Royal Safari. Все понравилось. Бассейн, зона спа, все на достойном уровне. Специалист по массажу Татьяна просто мастер своего дела наивысшего уровня! Спасибо за доставленное удовольствие! И чай тоже вкусный!))
Спокойное место для отдыха. Персонал вежливый. Попариться , отдохнуть, поплавать в бассейне и погрузиться в атмосферу релакс.
Единственное замечание к состоянию джакузи: часто плохо выполняет свои основные функции или не работает. Уважаемые собственники, обращайте должное внимание на исправновность оборудования и вовремя устраняйте недочеты.
A good place to have a good time. The spa area and the pool are very cozy, there is no pandemonium, you can relax. The bar does not have a large assortment, but everything is available for a snack