I would like to thank Natalia Rudneva for her professionalism and excellent, kind, friendly attitude towards the client.
Thank you very much for suggesting a good vacation option and promptly picked up a tour to Egypt, Hurghada, Sunny days Mirette family3* hotel.
We wanted to save money and Natalia suggested an interesting option, and as a result, we were pleasantly surprised by the concept of using the entire complex of 3*, 4*, 5* Sunny days hotels, went to all beaches, throughout a large area and to all hotel restaurants. The beach line with the coral reef is really very long and beautiful for snorkeling, the approach is shallow and the water seems amazingly blue and transparent with a lot of beautiful fish. The water in the sea is cool in the first days of April, but you get used to it quickly and it seems to be fine later.
The hotel staff is good, they were always happy to help with any issues.
Of course, it was expected to be in a 3* room, we had previously read the reviews and were already ready that the room would be too old. Of the disadvantages of the room, this plumbing failed a little in terms of the rate of decrease of water from the shower, I had to take a shower very quickly and even upon arrival the room was dusty, apparently stagnated without guests. The room itself is authentic, with interesting vintage furniture. The big plus was that the room also had a small living room, a good TV, an open balcony and a kitchen with a working refrigerator and stove, but we did not use the kitchen at all, with an all-inclusive tariff, you do not have time to get hungry.
In conclusion, I will say that we got a pleasant, unforgettable experience, we took a lot of excursions.
We are happy to turn to Natalia again, health, happiness and prosperity to you! 🙂✨️
Many thanks to Natalia for her help in choosing a hotel, excellent attitude, she was constantly in touch, answered all questions and helped to sort out all the little things, the trip was organized quickly, without unnecessary introductions. This is not the first time we have flown on vacation with her, she will always find a suitable option for the announced budget.
We were in Egypt this year at the Domina coral Bay hotel, the hotel covered all our needs, we were pleased every day with the huge territory, delicious food, magnificent sea and excellent service! Thank you again very much!
I want to say more thanks to Natalia Rudneva for a great tour to Turkey at the Cesars 5* hotel.
We were satisfied.
We flew from 27.05-10.06
According to the hotel, its cost is normal. The food is like in all budgets, shrimp a couple of times, mussels, squid. For the rest, it's not even bad, sea bass, red fish alternated every day. Beef, mutton, chicken every day. The rest of everything is also enough. You can have a snack everywhere during the day. Nutrition 4+
The territory is a cannon, the sea is a fairy tale, the entrance is excellent and very good for children, the pools are also thought out with a smooth transition from depth to a shallower zone. The location is very good. We walked along the embankment to the Ancient city.
The room was cleaned every day and the bed and towel were changed (but the quality depended on the cleaner, two of them changed 2/2). The staff is polite, the animation has not yet swung, but the activity is constantly somewhere.
I would be happy to recommend this hotel if we consider a budget vacation on the first line with good food!
For the umpteenth time, a vacation with SOFTTOUR turned out to be at the highest level!!! I want to express my gratitude to Natalia Rudneva's manager for her wonderful vacation!!! For her professionalism, prompt feedback, competence, and well-done work! We were very satisfied and we will definitely contact her again for a new tour and new impressions! I recommend my favorite travel company and, of course, Natalia!!!Thanks!!!
They helped us with the selection of a tour to the UAE, advised a hotel on request, and offered the best price.
Everything is fast, high-quality and professional. I definitely recommend it.
Special thanks to the manager Angelina.
We express our great gratitude to the travel agency "Softtour", and special thanks to the specialist Daria for choosing a tour and a good hotel. I liked everything, my expectations were met, and we had a great rest. Thank you for the good attitude towards customers.
A very good travel agency, all services are performed quickly and efficiently. We are glad that we chose him. Special thanks to manager Yana. We had a rest in April at the Barcelo Hotel, in Sharm el Sheikh, a chic hotel and staff. We were satisfied with everything. We will contact this agency more than once.
We ordered a tour at the end of April from Natalia Rudneva with a Soft tour. I liked everything, pleasant to talk to, competent, patient, diligent. In general, she picked up a good hotel, assuring us of this. I kept my word! I offered all the options, despite the fact that we have already stopped choosing, I picked up an even better option than the one we stopped at. Thank you, Natalia, for the tour!
In April 2024, we traveled from Softura with our family to Egypt. I would like to thank the company's employees for our quality vacation. The hotel was selected taking into account all requests, quickly and professionally. We came from a vacation with positive emotions and in love with Sharm el Sheikh. We will definitely be regular customers of the Software.
We had a rest with my husband at the Sharjah Holiday Hotel, we liked everything very much, the staff is at the highest level. Beautiful view from the hotel. Many thanks to the tour organizer, Angelina, for her responsible and polite attitude towards the Clints, it was very pleasant!!!! I liked everything, everything was great!!!
An excellent agency. The tour was quickly picked up. We took into account all the wishes. We flew with software to Hurghada in Egypt.We have completed the documents perfectly, we have always been in touch. Very caring and friendly girls.Many thanks to the agency staff.
My husband and I were on vacation in Turkey. We bought a tour from Softtour and were very satisfied with this travel agency. An excellent specialist, Daria, accompanied us from the beginning of the selection of the tour until our return from the trip. I was always in touch and ready to help solve any problems. We were very satisfied with the service of this travel agency and the truly individual approach to our customers. Thanks to Softtour and Daria for a wonderful vacation.
I would like to express my deep gratitude to the Soft Tour, and in particular to Natalia Rudneva's manager for a perfectly selected tour that fully meets our request. Expectation is reality, everything matches. We flew with a company of 5 people in Footjera. Natalia took into account all our requests and selected the ideal option for all of us. We had a great rest. We will definitely contact you again 👌
Good afternoon, at the end of February I was looking for a ticket to Sharm el Sheikh, the cheapest option was offered by a Soft tour, and on March 6 we were at the Gafi hotel, which offered a Soft tour. I'll start with the cons, the minus was the only furniture in the room, but I only saw it at night because there was something to do all day. The territory of the hotel is large in total 6 different pools, slides for adults and children. The beach is private sandy without stones. There was plenty of food. The staff is super friendly. The security service is on top. In general, if you do not pay attention to the furniture in the room, then everything is just great. The rest was a success. The next trip to Sharm el Sheikh is only in Gafi and from the Soft tour, I hope I will get discounts
Thank you very much to Daria for her professionalism and attention to detail. She helped to choose a tour, evaluate all options, choose a good price, fully accompanied and prompted.
We chose a tour to Dubai in May for two weeks for two people. I liked everything very much , a lot of impressions
☺️thank you
We tried to fly to Georgia with the help of this agency (Softtour, Minsk World), but it didn't work out! The story is this: we chose a tour on the company's website, sent an application, the manager contacted us, offered more options, everything was fine. A little later, the manager clarified whether we had decided on the tour. We have already decided and said exactly what to book. Because it was the weekend, it was not possible to come to the office or pay by erip, which we warned the manager about, we were informed that we would arrive either on Sunday, or at least on Monday. On Monday, we also talked about the tour with the same manager and clarified that we would arrive in the evening to buy the tour. In the evening, upon arrival at the office, another manager informed us that there were no tickets for these dates. The manager, with whom we talked all the days before, never once said that there were few tickets and we should buy the tour as soon as possible. As it turned out, to book a tour, you need to sign a contract, and to sign a contract, you need to make a 100% prepayment. It's ingeniously simple, then the point is to communicate with the manager and confirm something, if you can just look at the website and go to the office to buy a tour, the manager's utility coefficient for both the agency and tourists is reduced to 0. No apologies or alternative replacement were offered, the situation on the part of the manager is presented as their own fault. Maybe, of course, our fault is that we did not immediately arrive 350 km away. to the agency, but for the first time we came across the fact that for booking you need to pay for the tour in full, usually agents book the tour, and specify the terms of prepayment, either full or partial. In short, our trip to Georgia ended before it even started. It's a pity!
I contacted Softtour three times. Jan helped me with the selection of the tour three times. And three times I was more than happy! A cozy office, pleasant and helpful staff. Thanks to Softtour and a separate hello and thanks to Yana.
A wonderful vacation in Dubai-without worries, hassle-and all thanks to the Soft Tour travel agency! Competent support, timely reminder, the staff are highly qualified, competent and friendly! Special thanks to Natalia Radeeva.
Thanks to the company "sofftur" and special thanks to the operator Natalia for our wonderful vacation. A very nice girl, attentive, helped in the selection of the tour, answered all our questions, was always in touch!
I always use the search engine of this travel agency on their website - how convenient it is! I also like that it is possible to sign a contract electronically. As for the selection of the tour, I knew exactly the hotel I wanted to get to, and the manager Angelina helped me very quickly with the design. I was pleasantly surprised, one might say, by her care throughout the rest period. Thank you - it's a pleasure doing business with you. Good luck!
Hello there! Expectation and reality always coincide) We went to Hainan Island, the tour was selected by the manager Natalia. This girl ALWAYS hears what we would like from a trip and selects the best options. I recommend her) we have been traveling for more than 10 years on her tour selection and I will not get tired of praising her professionalism! He will never leave unanswered questions even while traveling! It is important to have a reliable manager in a reliable travel agency!
Our next vacation was spent together with the SOFTTOUR company and Natalia Rudneva! This time the choice fell on Egypt Hurghada. Natalia promptly and professionally helped to make a choice in favor of the Beach Albatros Resort hotel! The rest was a great success! Thanks to the agency and separately to Natasha! Everything is at the highest level!
We flew to Egypt in April. I liked everything: fast and high-quality work, polite and friendly agency staff. All our questions were answered immediately. We will also contact you and recommend you to friends!
We took a tour to the UAE through Natalia's agent, we picked up an excellent option for a family holiday with children of different ages :) there were no joints, she was always in touch, she found out all the necessary information for us! Thanks !
I contacted the agency with a specific request for the hotel, but I did not know the exact dates, the manager Angelina was constantly looking for the most favorable dates for the hotel and flight, calculated my other wishes for hotels. I am very glad that I came across this particular manager, who helped me solve all the questions that I had during the booking of the tour.
Решили поехать семьей на отдых в Турцию, первый раз планировала поездку в жизни, переживала немного. Сестра посоветовала софттур. Пришла с нашими пожеланиями, и Наталья нам подобрала подходящий отель в отличном месте и с прекрасным соотношением цена-качество, и я поняла что переживать не о чем) Всегда находился ответ на мои глупые и не очень вопросы) Очень понравилось, что Наталья всегда на связи в мессенджере и всегда подскажет - напомнит.
Так же очень удобно что все документы можно просматривать в телефоне и планшете в приложении.
вобщем - то место, в которое теперь буду ходить за путевками и рекомендовать всем)
Good day! We have just returned from Dubai. The ticket was on fire, today for the day after tomorrow. Therefore, it was important to do everything as quickly as possible. Tour operator Daria promptly prepared everything necessary, answered quickly, and told us everything in detail. We arrived very satisfied and absolutely delighted!!!
Добрый день! Хотела бы оставить отзыв о поездке в Грузию (Батуми) с 30.07 по 13.08. Отдыхали в отеле O. Galogre. Нам этот отель посоветовала Наталья (туроператор Softtour). Отель хороший, расположение в центре самого старого города. Попали мы в самые теплые дни сезона, дождей почти не было. Хоть, у нас были только завтраки в отеле, близость отеля к ресторанам позволяла нам попробовать и грузинскую кухню, и европейскую. Отдых нам понравился! Отдельное спасибо хотим сказать Наталье, как она нам все расписывало , так и прошел наш отдых.
In early October, we bought a tour to Dubai. Everything is just fine: both prompted and advised. We can say that we were in touch around the clock. Many thanks to Yana - a wonderful specialist. Our super vacation took place thanks to you 👏🏻
This is not the first time we have asked Natalia for help in choosing a tour.
I would like to express my gratitude for her efficiency and attentiveness to each request.
We went to Turkey from this tour operator. Many thanks to Natalia, she helped with the choice, answered questions, told everything in detail. Everything went great. The second time he takes a break from softtour and I think it won't be the last.
I want to say a big thank you!)
To Yana Ablazhey , the operator )
It is very simple and easy to interact.
He came and explained what I want .
And based on this, they found me a tour to Cuba .
Friends advised me to look at the ticket on the Softtour website.To my expectation, it turned out that the site has current prices and tours.We applied to Softtour. I really liked the conscientious attitude of Natalia's manager to clients. Natalia was in touch 24/7, answered all the questions and helped with the choice. Next time, only Softtour and be sure to go to Natalia for a ticket!
We used the services of the Soft Tour for the second time. This time we flew to the UAE. I would like to express my gratitude to Angelina for her individual approach and 24/7 support. Thank you, you are a professional in your field!
Благодарю Вашу компанию за высокий сервис! Менеджер Яна учла все наши пожелания и помогла найти нам подходящий тур в Египет.
До этого обращались в несколько других турагенств, где нас просто игнорировали днями(
До начала путешествия нам прояснили все моменты и подробно ответили на каждый вопрос. Смело рекомендую! 🫶🏼🩶
A wonderful rest after a long break.I have never considered Turkey in October.....But in vain...The weather is a joy-especially for those who are aged...Water plus 27...Air-28....super weather...With food, of course, too much....Abundance...Only breakfast would be enough...The hotel in Alanya-Locsiya is excellent....
Хотела бы отставить отзыв о работе агенства, а в частности о Наталье! Потрясающий специалист! Понимает все пожелания и подберёт именно то что нужно! Много лет путешествий только с ней и ни одного раза не было неприятных неожиданностей. Рекомендую именно к ней! Вернулись из Турции и опять довольны) Были ньюансы в отеле, но нас предупредила Наталья и мы были готовы) спасибо за прекрасную работу!!!
Отличная турфирма. Воспользовались услугами впервые и не разачоравались. Специалист Наталья учла все наши пожелания и подобрала лучшее, что мы могли ожидать. Медовый месяц пролетел на одном дыхании. Всё доступно объяснили и показали. Успехов Вам и вашей фирме.
Отличная турфирма. Отдыхали в ОАЭ. По выбранному направлению предложили лучшую цену. Нас вела турагент Яна - очень отзывчивая и внимательная. На все вопросы давала развёрнутые и оперативные ответы. Спасибо!
Прекрасная турфирма, индивидуальный подход, полезные рекомендации, отдельная благодарность специалисту Наталье! Впервые получила огромное удовольствие от отдыха в Турции.
Пользовалась услугами данного агентства впервые. Оставила заявку, через небольшой промежуток времени со мной связался менеджер. Всё очень быстро объяснили, оформили и уже успели вернуться с отдыха)) Однозначно рекомендую. Соотношение цена-качество.🫰🫰🫰
I wouldn't recommend it to anyone.
We signed a contract for a tour worth 1300 € and paid 30% of the cost, the next day we called back and said that we were refused, because this tour costs 2600 €.
They mislead customers and do not comply with their obligations under the contract, I am extremely dissatisfied and will never contact them or advise them again. The sediment will remain for a long time