The hotel is located in Staraya Gagra, the sea is next to it across the street. The territory of the hotel is small but well maintained, there are many plants, there is a heated swimming pool (open all year round) and a Playground. The rooms are comfortable, with balconies, some rooms overlooking the pool, the other part overlooking the private sector. The rooms have a refrigerator, a TV with Russian channels, and a kettle. They clean every day, and the bed linen is cleaned every three days. There is a water cooler on each floor. Everything is very clean. The breakfast buffet is not very varied, but there were always two types of porridge, pancakes, omelette, sausages and some hot side dishes. The hall is not very large, so meals are served in two shifts. The hotel has a spa, and as a compliment, guests are given free certificates for some treatments upon arrival. Overall, the hotel is very decent. The only disadvantage is that there is no elevator. The hotel has four floors, the hotel does not provide services for lifting suitcases to the upper floors. Usually, guests are warned about this, but we bought a tour through the Travelat tour operator, and no one warned us about it. We arrived at the hotel late, there were no other available rooms (according to the administrator) except on the 3rd floor, and my elderly mother (disabled group I) and I had to carry our things ourselves. Later, the hotel staff tried to compensate for this inconvenience as much as possible, and also helped with things at check-out. As a result, thanks in large part to the professionalism of Victoria's senior administrator, the best impressions remained from staying at the hotel.
Отличный отель, всем рекомендую! Понравилось все! Чистые номера, уборка в номере каждый день, смена полотенец раз в 3 дня. Заботливый персонал, девушки-администраторы всегда готовы помочь. Шикарные завтраки - шведский стол, конечно, что-то повторяется, но все вкусно и сытно. Есть каши, омлет, оладьи, салаты, сыр, ветчина, выпечка, сок и даже шампанское. Подогреваемый бассейн, особенно в несезон, это просто сказка. Чистая теплая водичка, из которой не хочется выходить. Рядом, буквально в 2х минутах море. Мы просили номер на 4 этаже, оттуда был шикарный вид на море и горы. Единственное, лифта нет, но нам было нормально. Приезжали в Абхазию на день рождение, так от отеля был еще и подарок фрукты и шампанское, что было очень приятно. Обязательно вернемся сюда еще и будем рекомендовать друзьям. Спасибо за прекрасный отдых!
A wonderful hotel with friendly, attentive staff! Cleanliness, comfort, excellent breakfasts, good SPA, warm pool. The hotel is located in an alley, the place is quiet, the sea is 2 minutes away. We were in February, a convenient area for walking, went for a walk in the mountains to the observation deck (for those who like to walk far and for a long time). Special thanks to the hotel administration for the pleasant bonuses for a long stay, if we are in Abkhazia, then only to you! 19 days flew by unnoticed! Thanks!