They refused to issue a certificate stating that I do not have any restrictions on the use of my funds from my deposit. The certificate was necessary to obtain a residence permit in Finland. The answer and the official position: such information is not available in the template certificates, which the client can order and print independently at any branch of Kaspi Bank. I don't have time to wait for a response within 14 days for a written application. By the way, the deposit has been open since 2023. Complete lack of customer orientation and willingness to help. I will withdraw my deposit from this bank. Overall impression: 100% formalism and lack of empathy. Interestingly, BCC also does not have such template references, however, my question was resolved there.

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Владимир

Level 17 Local Expert

My favorite bank. The service is very fast, and the attitude towards the customer is excellent. I received the card in 20 minutes, and received a detailed consultation from the employee's girlfriend.

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Умурбек Д.

Level 6 Local Expert

The support staff of Kaspi Bank are great, they will help and explain everything clearly at the highest level. Everything is fast, it's also clean and pleasant. But there is no smoking urn.)) Generally solves problems)

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Kaspi. kz

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