We made an online order in the application on 02.01.2023 for pickup at Minsk City Mall, because the status of the order did not change, we dialed the call center to clarify whether the establishments are working today and what about the order. The call center operator changed the order status to accepted and said that it was possible to drive up in 20 minutes. We arrived at the specified address and there was a surprise waiting for us, it turns out the food court is not working and the passages to the upper floors are blocked. I call the call center again, the operator says that they are not in the course and they say their institution should work and promises to call back in 2 minutes. 20 minutes pass, of course no one calls. I call back again, in response they say that there is no information and when asked what to do, they said they would tell the manager about our situation. And of course no one else called back. That is, it is not fate to offer to transfer the order to another place and make it in the first place, to offer any other solution to the situation. We spent a lot of time looking into it, arrived at the other end of Minsk, but everyone safely forgot about solving the situation. Maintenance is the bottom level. Considering that you have a network, how can you not know that establishments do not work at your addresses? And if I had paid for the order online (it's good that I didn't), how would we solve the situation, in the same way? Please contact us and give an explanation of the current situation!
This is the first time I've seen such a service. At the checkout, the girl was just talking on the phone, not paying any attention to the gathering queue. As a result, everyone went to place an order at the self-service counter. We wanted to try mochi and ordered three of them. The order had to wait a long time, going to the counter there was not a single employee at all, they took their order on their own and went to drink tea. We came to our table and it turned out that the mochi were frozen and not slightly, but they were just taken out of the freezer and thrown on a tray. Such an attitude has not yet been met. I hope the management will respond to the review, and not just unsubscribe and do nothing at the same time.
The girl at the checkout stands with a face like she's doing you a favor by taking your order. Do not expect advice or help from her on the choice. But if the facial expression can be forgiven, then inattention, no. We ordered Pho Bo twice, I didn't ask a word about the sharpness. The third time was served with incredible sharpness. Only rudeness was received for the claim. Customer orientation is 0. With this approach, I don't want to try anything anymore