Terms of Use of Yandex SpeechSense Service

This document specific contains Terms of Use of Yandex SpeechSense ("the Service") and is an integral part of Yandex.Cloud Customer Agreement (“Agreement”) and Service Terms set forth at https://yandex.com/legal/cloud_service_terms.

Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

1. Functional Features of the Service

1.1. The Service allows the Customer to analyze the uploaded Dialogs. A full description of the functional features of the Service is contained in the Instructions for using the Service posted on the Site.

1.2. As part of the Service, the following features are provided to the Customer:

1.2.1. uploading Dialogs;

1.2.2. transcribing Dialogs provided in audio recording format using the Yandex SpeechKit;

1.2.3. searching transcribed Dialogs provided in audio recording format or Dialogs provided in text format;

1.2.4. compilation of reports based on the Customer's selected portions of transcribed Dialogs provided in audio recording format or portions of Dialogs provided in text format;

1.2.5. analyzing transcribed Dialogs provided in audio recording format or Dialogs provided in text format using the Yandex Foundation Models Service;

1.2.6. other features of the Service that Yandex, at its discretion, makes available to the Customer. The list of functional features is available to Customer on the Site and/or in the Management Console.

1.3. The service level of the Service is determined in accordance with the Service Level Agreement.

1.4. The Service operates only with languages mentioned on the Site.

2. Pricing

2.1. The use of the Service is chargeable.

2.2. The cost of using the Service is determined in accordance with the Service Rates and billing units specified on the Site. Yandex may change Service Rates as stipulated by Agreement. The cost of using the Services used as part of the provided Yandex SpeechSense shall be determined in accordance with the pricing rules for the relevant Services.

2.3. The cost of the Service depends on the number of uploaded seconds of Dialogs provided in audio recording format or the number of characters in Dialogs provided in text format.

2.4. Yandex may from time to time provide the Customer with additional functional features of the Service for an additional fee.

2.5. As part of the Service, the Customer may be offered special prices and discounts to be published on the Site and/or in the Management Console (if applicable).

3. Data Processing

3.1. When using the Service, the Customer shall instruct Yandex to process personal data that may be contained in the submitted records.

3.2. The Data Processing Addendum (posted online at: https://yandex.com/legal/cloud_dpa/) applies to the relationship of the parties when using the Service to the extent that does not contradict these Terms of Use, while considering the functional features of the Service. If there are any discrepancies between the Data Processing Agreement and these Terms of Use, the latter shall prevail.

3.3. The Customer warrants that it will ensure the existence and validity of legal grounds for the processing of personal data sufficient in accordance with the applicable law for their processing by Yandex to the extent stipulated by the Terms of Use.

3.4. The Customer shall confirm the existence of rights to the transmitted Dialogs, the existence of the relevant data subjects' consents to the storage and processing of such audio recordings by Yandex and its affiliated companies. In the event of breach of the above warranties and representations, the Customer shall indemnify Yandex for all losses incurred in this regard.

3.5. Yandex and its affiliates shall use all information contained in Dialogs solely for the purposes of providing the Service. Except for cases stipulated by Clause 3.6, no information about the Customer contained in Dialogs shall be used to train Yandex’s own models or for other purposes other than the above.

3.6. By accepting these Terms of Use, the Customer:

  • consents to the processing of information contained in the Dialogs by Yandex and its affiliates for the purposes of debugging and training models and Service quality improvement expect for cases when the Customer has prohibited this processing by specifying a technical parameter described in the Documentation;
  • represents and warrants that there are all necessary consents or other legal grounds for a transfer of information from the Dialogs and further processing of it by Yandex and its affiliates;
  • warrants that any information from Dialogs does not contain information related to secrets protected by law, special categories of personal data, biometric personal data or the data, the processing of which is prohibited in accordance with the applicable law.

4. Limitations on the use of the Service

4.1. The Service may provide for other restrictions listed on the Site (the Quotas and Limits section).

4.2. By using the Service, the Customer agrees to the Terms of Use of Yandex SpeechKit and the Terms of Use of Yandex Foundation Models.

4.3. The Customer shall accept the risk of any negative consequences caused by errors or other malfunctions in the functioning of the Service, as well as the use of the results of its functioning, and shall release Yandex from liability therefor.

4.4. The Customer acknowledges and agrees that Yandex may use AI technologies as part of the provision of the Service, and the results obtained with the use of the said technologies may be generated automatically. The Customer acknowledges that Yandex cannot be responsible for the content of the generated result, without being responsible for the accuracy, relevance, correctness of such results.

4.5. The Service may be provided using third-party products. These products are used under the terms and conditions of the relevant third parties, and the Client is required to comply with these terms, including, but not limited to the following (depending on the model used):

4.5.1 those found at: https://www.llama.com/llama3_1/license and https://www.llama.com/llama3_3/license.

4.5.2. those found at: https://ai.google.dev/gemma/terms, including the requirements of the Prohibited Use Policy located at https://ai.google.dev/gemma/prohibited_use_policy.

4.5.3. those found at: https://github.com/deepseek-ai/DeepSeek-LLM/blob/main/LICENSE-MODEL including use-based restrictions:

You agree not to use the Model or Derivatives of the Model:

  • In any way that violates any applicable national or international law or regulation or infringes upon the lawful rights and interests of any third party;
  • For military use in any way;
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way;
  • To generate or disseminate verifiably false information and/or content with the purpose of harming others;
  • To generate or disseminate inappropriate content subject to applicable regulatory requirements;
  • To generate or disseminate personal identifiable information without due authorization or for unreasonable use;
  • To defame, disparage or otherwise harass others;
  • For fully automated decision making that adversely impacts an individual’s legal rights or otherwise creates or modifies a binding, enforceable obligation;
  • For any use intended to or which has the effect of discriminating against or harming individuals or groups based on online or offline social behavior or known or predicted personal or personality characteristics;
  • To exploit any of the vulnerabilities of a specific group of persons based on their age, social, physical or mental characteristics, in order to materially distort the behavior of a person pertaining to that group in a manner that causes or is likely to cause that person or another person physical or psychological harm;
  • For any use intended to or which has the effect of discriminating against individuals or groups based on legally protected characteristics or categories.

Terms and definitions

Capitalized terms used in the Terms and not defined in the Offer or the terms of use of other Services shall have the following meanings:

Dialogs means audio recordings in two-channel audio format containing speech of a person or several people, or text files containing speech recognition results.

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Web address: https://yandex.com/legal/cloud_terms_speechsense

Date of posting: August 20, 2025

Effective date: September 1, 2025

Previous version of the document: https://yandex.com/legal/cloud_terms_speechsense/25092024/